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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Scout is an innovative AI-driven quality assurance tool that autonomously tests applications by mimicking real user interactions, enabling teams to identify bugs, usability problems, and potential risks before deployment. By simply inputting a URL, users enable Scout to navigate the application on its own, emulating various user personas, including new users and experienced ones, as well as testing edge-case scenarios to reveal functional deficiencies and areas of friction. Rather than depending on manual quality assurance efforts or fragile scripted tests, Scout engages dynamically with the application interface, uncovering a range of issues such as malfunctioning buttons, sluggish page loads, absent elements, JavaScript errors, and integration failures. It then produces organized, actionable reports that contain reproduction instructions, visual evidence, logs, and recommendations for fixes, which helps teams swiftly grasp and address issues without hindering the development process. This proactive approach not only enhances application quality but also streamlines workflows, ensuring a smoother path to production readiness.

Description

SentiSum harnesses the power of machine learning to meticulously categorize and tag various customer communication channels with unmatched precision. By utilizing our customizable insights dashboard, you can transform your customer's feedback into actionable and readily available information. SentiSum is engineered with machine-learning-driven natural language processing to ensure a high level of accuracy in understanding and tagging customer interactions. You can rely on the tags generated by SentiSum to support significant strategic transformations within your organization. Gain detailed, actionable insights from customer discussions, enabling you to route and prioritize support tickets based on their sentiment and subject matter. With SentiSum, you can analyze the topics and sentiments of all CSAT and NPS surveys, ensuring comprehensive coverage. Moreover, it can automatically convert negative reviews or social media comments into actionable tickets. SentiSum not only enhances the accuracy and detail of your ticket tags but also translates those tags into easily accessible insights. This capability empowers you to substantiate new initiatives with solid quantitative evidence, increasing the likelihood of making a positive impact on customer experiences. Furthermore, by automating the tagging process, SentiSum streamlines contact reporting for greater efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Dixa No 
Freshdesk No 
Google Play No 
Gorgias No 
Intercom No 
JavaScript Yes 
Katalon True Platform Yes 
Lovable Yes 
Replit Yes 
Slack No 
SurveyMonkey Apply No 
Tripadvisor No 
Trustpilot No 
Zendesk No 
Zonka Feedback No 

Integrations

Dixa Yes 
Freshdesk Yes 
Google Play Yes 
Gorgias Yes 
Intercom Yes 
JavaScript No 
Katalon True Platform No 
Lovable No 
Replit No 
Slack Yes 
SurveyMonkey Apply Yes 
Tripadvisor Yes 
Trustpilot Yes 
Zendesk Yes 
Zonka Feedback Yes 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

$3000 per month
Every SentiSum plan gives you AI-powered insights into customer conversations.

As you move up, the platform evolves from understanding what’s happening to powering how your organization responds.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ScoutQA

Country

United States

Website

scoutqa.ai/

Vendor Details

Company Name

SentiSum

Country

United Kingdom

Website

www.sentisum.com

Product Features

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

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