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Description
Tasks that used to take days can now take seconds. SEEKER allows users to instantly create relevant and reliable content based on your specific data. Create White-papers, Essays, Articles, Proposals, and More in a fraction of the time! Simply drag and drop your PDFs, Word docs, text files, etc., and let SEEKER do the rest. Experience Trustworthy AI for YOUR Content!
Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Adobe Marketo Engage
No
Confluence
No
Higher Logic Vanilla
No
Jira
No
Joomla!
No
MadCap Flare
No
Microsoft Azure
No
Microsoft SharePoint
No
Microsoft Teams
No
MindTouch
No
Integrations
Adobe Marketo Engage
Yes
Confluence
Yes
Higher Logic Vanilla
Yes
Jira
Yes
Joomla!
Yes
MadCap Flare
Yes
Microsoft Azure
Yes
Microsoft SharePoint
Yes
Microsoft Teams
Yes
MindTouch
Yes
Pricing Details
Enterprise Only
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
SavantX
Founded
2015
Country
United States
Website
seekerchat.ai/
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Product Features
Enterprise Search
AI / Machine Learning
Yes
Faceted Search / Filtering
Yes
Full Text Search
Yes
Fuzzy Search
No
Indexing
No
Text Analytics
No
eDiscovery
Yes
Product Features
Enterprise Search
AI / Machine Learning
Yes
Faceted Search / Filtering
Yes
Full Text Search
Yes
Fuzzy Search
Yes
Indexing
Yes
Text Analytics
Yes
eDiscovery
Yes
