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features
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support

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Description

SankeyJourney, a powerful tool for online customer journey analysis, can be used within an app or a website. Users can upload CSV files containing event data and generate a Sankey Diagram or flow chart in seconds. It offers a wide range of customization options. These include adjusting the number steps, filtering and grouping events, focusing on session levels, customizing labels and colors, and highlighting certain paths by clicking nodes and segments. The "event-looping" feature can be used to eliminate redundancies in the user's journey and discover new patterns. By analyzing the customer journey, users can identify bottlenecks and improve engagement and retention.

Description

Take charge of your processes to enhance operational efficiency, maintain compliance, and boost customer satisfaction. Transform your essential assets into reusable elements while gaining insights into how individuals, systems, and various stakeholders interact within your organization. Discover opportunities to save time by analyzing duration and likelihood. Increase efficiency by prioritizing tasks that yield the most significant results. Successful process improvement hinges on collaboration; therefore, engage your colleagues and leverage the collective expertise of your team. Ensure discussions remain focused and contextually relevant by adding comments directly to specific steps. Challenge assumptions and enhance precision by involving your peers and delegating responsibilities effectively. This collaborative approach not only fosters a deeper understanding but also drives continuous improvement throughout the organization.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

Airtable
Coda
Confluence
Google Docs
Jira
Microsoft SharePoint
Microsoft Teams
Notion
Slite
YouTube

Integrations

Airtable
Coda
Confluence
Google Docs
Jira
Microsoft SharePoint
Microsoft Teams
Notion
Slite
YouTube

Pricing Details

$19.99 per month
Free Trial
Free Version

Pricing Details

$10 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SankeyJourney

Founded

2022

Country

Belgium

Website

www.sankeyjourney.com

Vendor Details

Company Name

ShiftX

Website

shiftx.com

Product Features

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Product Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

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