Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
A logistics CRM or transportation CRM software serves as a centralized hub for managing customer relationships, enhancing both the presales and post-sales processes to elevate the service quality provided by the sales and customer service teams while standardizing their operations. Additionally, it facilitates freight quote management for logistics and transportation services utilized by various shipping companies, accommodating multiple tariffs and metrics such as payload, TEU, weight, volume, and units. This system enables the seamless sending of quotes via email in diverse formats and currencies, complete with detailed tariffs and personalized layouts. Built on the Dynamics CRM platform, it empowers businesses to concentrate on their core activities, implement a standardized workflow in the sales process, and ultimately drive sales growth while ensuring customers receive appropriate support, leading to a more productive sales team overall. Moreover, this software contributes to streamlining communication and fostering stronger customer relationships, resulting in enhanced operational efficiency across the board.
Description
Susea is a specialized software designed for ocean freight forwarders, NVOCCs, and customs brokers, focusing on two main functions: rapidly generating quotes and efficiently managing competitive RFQs when necessary.
For quoting, Susea processes incoming requests from WhatsApp and email, creates a priced quote based on your established tariffs and margin guidelines, and presents it to your team for a quick approval, ensuring that nothing is sent without prior human oversight. If a quote remains unanswered, Susea automatically prepares a follow-up message. Additionally, as a quote nears its expiration, Susea proactively drafts a re-quote to prevent customers from needing to reach out first.
On the procurement front, Susea facilitates reverse-auction RFQs among your agent network, offering options such as sealed, rank-only, best-price, or fully open bidding, allowing you to choose the approach for each tender. Instead of relying on phone calls, agents who fail to submit a bid receive a timely and context-sensitive reminder, streamlining the bidding process further. As a result, Susea not only enhances efficiency but also fosters better communication within the workflow.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$19/month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
MAEIL
Founded
1999
Country
Lisboa
Website
transportersystems.com/crm-logistics-transports.html
Vendor Details
Company Name
Alphabits Solutions
Founded
2021
Country
India
Website
www.alphabitssolutions.com
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
Product Features
Freight
3PL
No
Barcoding / RFID
No
Billing & Invoicing
No
Customer Management
No
Customer Portal
No
Import / Export Management
No
International Forwarders
No
LTL Management
No
Local Forwarders
No
Rate Management
No
Shipment Tracking
No
Truckload Management
No
Warehouse Management
No
Waybills
No