Compare Salesforce vs. Zendesk in 2026

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Average Ratings 60 Ratings

Total

ease

features

design

support

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Average Ratings 7,958 Ratings

Total

ease

features

design

support

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Description

Salesforce provides tailored CRM solutions with Starter Suite and Pro Suite, designed to support small businesses at every stage of growth. Starter Suite delivers a simple yet powerful way to unify marketing, sales, customer service, and commerce through an intuitive platform that includes AI-powered features and a 30-day free trial. Pro Suite expands on these capabilities with advanced automation, customizable workflows, enhanced pipeline visibility, real-time chat, and integration with a broad ecosystem of apps on AppExchange. Whether you need a streamlined CRM or a more robust tool to handle complex business processes, Salesforce offers scalable options that grow with you. Both suites come with marketing campaign tools, service automation, and ecommerce capabilities, helping you find leads, close deals, and delight customers efficiently.

Description

Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.

API Access

Has API Yes

API Access

Has API Yes

Screenshots View All

Screenshots View All

Integrations

CalendarHero Yes

Daisee Yes

Data Sentinel Yes

DronaHQ Yes

Evercycle Yes

IntelePeer Yes

Jigso Yes

Kapiche Yes

Lyro Yes

MaestroQA Yes

Show More Integrations

Explore All 5702 Integrations

Integrations

CalendarHero Yes

Daisee Yes

Data Sentinel Yes

DronaHQ Yes

Evercycle Yes

IntelePeer Yes

Jigso Yes

Kapiche Yes

Lyro Yes

MaestroQA Yes

Show More Integrations

Explore All 1936 Integrations

Pricing Details

$25.00/month/user

Starter - $25 per user per month
Professional - $100 per user per month
Enterprise - $165 per user per month
Unlimited - $330 per user per month

Free Trial Yes

Free Version No

Pricing Details

$25/agent/month

Free Trial Yes

Free Version No

Deployment

Web-Based Yes

On-Premises No

iPhone App Yes

iPad App Yes

Android App Yes

Windows No

Mac No

Linux No

Chromebook No

Deployment

Web-Based Yes

On-Premises No

iPhone App Yes

iPad App Yes

Android App Yes

Windows No

Mac No

Linux No

Chromebook No

Customer Support

Business Hours Yes

Live Rep (24/7) No

Online Support Yes

Customer Support

Business Hours Yes

Live Rep (24/7) Yes

Online Support Yes

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) Yes

In Person Yes

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) No

In Person Yes

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com

Vendor Details

Company Name

Zendesk

Founded

2007

Country

United States

Website

www.zendesk.com

Product Features

AI CRM

Automotive CRM

Call Logging No

Contact Management No

Customer Support No

Inventory Management No

Lease Management No

List Management No

Marketing Automation No

Product Catalog No

Quotes / Proposals No

Service Department Management No

Showroom Management No

Territory Management No

Construction CRM

Client Tracking Yes

Contract Management Yes

Forecasting Yes

Project Management Yes

Quote Management Yes

Sales Management Yes

Scheduling Yes

Time Management Yes

Contact Management

Activity Management Yes

Appointment Management Yes

Contact Database Yes

Contact History Yes

Contact Import/Export Yes

Customer Pipeline Yes

Email Marketing Yes

Group Management Yes

Interaction Tracking Yes

Lead Management Yes

Prospecting Tools Yes

Sales Pipeline Management Yes

Search / Filter Yes

Segmentation Yes

Shared Contacts Yes

Social Media Integration No

CRM

Calendar/Reminder System Yes

Call Logging Yes

Document Storage Yes

Email Marketing Yes

Internal Chat Integration Yes

Lead Scoring Yes

Marketing Automation Integration Yes

Mobile Access Yes

Quotes / Proposals Yes

Segmentation Yes

Social Media Integration Yes

Task Management Yes

Territory Management Yes

Financial CRM

Account Alerts No

Asset Management No

Expense Tracking No

Household Tracking No

Influence Tracking No

Lead Management No

Marketing Management No

Relationship Tracking No

Team Assignments No

Territory Management No

Healthcare CRM

Audience Targeting No

Campaign Management No

Marketing Automation No

Medical History Records No

Patient Communications No

Patient Management No

Physician Management No

Predictive Analytics No

Hotel CRM

Inside Sales

Auto-Dialing Yes

Call List Management Yes

Call Recording Yes

Campaign Management Yes

Dashboard Yes

Data Management Yes

Lead Capture Yes

Lead Distribution Yes

Lead Scoring Yes

Performance Management Yes

Insurance CRM

Lead Management

Activity Tracking Yes

Campaign Management Yes

Lead Capture Yes

Lead Distribution Yes

Lead Nurturing Yes

Lead Scoring Yes

Lead Segmentation Yes

Pipeline Management Yes

Prospecting Tools Yes

Source Tracking Yes

Legal CRM

Real Estate CRM

Campaign Management Yes

Client / Property Matching Yes

Contact Management Yes

Dashboard Yes

Email Marketing Yes

Interaction Tracking Yes

Lead Management Yes

Property Alerts No

Referral Tracking Yes

Segmentation Yes

Sales

Sales Analytics

Collaboration Tools No

Dashboards No

Forecasting Analytics No

Ideal Customer Profile (ICP) No

Lead Analytics No

Pipeline Management No

Predictive Forecasting No

Predictive Lead Scoring No

Sales Intelligence Reporting No

Sales Enablement

Collaboration Yes

Contact Management Yes

Content Management Yes

Document Management Yes

Goals / Quota Management Yes

Lead Management Yes

Meeting Management Yes

Performance Management Yes

Presentation Management Yes

Proposal Management Yes

Territory Management Yes

Training Management Yes

Sales Force Automation

Call Management Yes

Campaign Management Yes

Channel Management Yes

Commission Management Yes

Contact Management Yes

Contract Management Yes

Customer Database Yes

Email Marketing Yes

Field Sales Management Yes

Lead Management Yes

Opportunity Management Yes

Performance Metrics Yes

Proposal Generation No

Referral Tracking Yes

Sales Forecasting Yes

Territory Management Yes

Sales Forecasting

Competitor Analysis Yes

Correlation Analysis Yes

Dashboard Yes

Dynamic Modeling Yes

Exception Reporting Yes

Graphical Data Presentation Yes

Modeling & Simulation Yes

Performance Metrics Yes

Sales Trend Analysis Yes

Statistical Analysis Yes

Sales Planning

Call Recording Yes

Call Scripting Yes

Campaign Management Yes

Database No

Escalation Management Yes

IVR / Voice Recognition Yes

Inbound Call Center Yes

Manual Dialer Yes

Outbound Call Center Yes

Predictive Dialer Yes

Progressive Dialer Yes

Queue Management Yes

Real-time Chat Yes

Reporting/Analytics Yes

Chatbot

Call to Action Yes

Context and Coherence Yes

Human Takeover Yes

Inline Media / Videos Yes

Machine Learning Yes

Natural Language Processing Yes

Payment Integration Yes

Prediction Yes

Ready-made Templates Yes

Reporting / Analytics Yes

Sentiment Analysis Yes

Social Media Integration Yes

Complaint Management

Case Management Yes

Complaint Classification Yes

Corrective Actions (CAPA) Yes

Customer Complaint Tracking Yes

Feedback Management Yes

Forms Management Yes

Issue Tracking Yes

Quality Assurance Management Yes

Routing Yes

Self Service Portal Yes

Social Media Monitoring Yes

Survey Management Yes

Contact Center Knowledge Base

Conversational AI

Code-free Development Yes

Contextual Guidance Yes

For Developers Yes

Intent Recognition Yes

Multi-Languages Yes

Omni-Channel Yes

On-Screen Chats Yes

Pre-configured Bot Yes

Reusable Components Yes

Sentiment Analysis Yes

Speech Recognition Yes

Speech Synthesis Yes

Virtual Assistant Yes

Conversational Support

Customer Experience

Action Management Yes

Analytics Yes

Customer Segmentation Yes

Dashboard Yes

Feedback Management Yes

Knowledge Management Yes

Multi-Channel Collection Yes

Sentiment Analysis Yes

Survey Management Yes

Text Analysis Yes

Trend Analysis Yes

Customer Self-Service

Customer Service

Alerts / Escalation Yes

Appointment Management Yes

Call Center Management Yes

Email Management Yes

Knowledge Base Yes

Live Chat Yes

Performance Metrics Yes

Queue Management Yes

Self Service Portal Yes

Social Media Integration Yes

Surveys & Feedback Yes

Virtual Assistant Yes

Workflow Management Yes

Employee Experience

Experience Management

Action Management Yes

Analytics Yes

Customer Segmentation Yes

Dashboard Yes

Feedback Management Yes

Knowledge Management Yes

Multi-Channel Collection Yes

Sentiment Analysis Yes

Survey Management Yes

Text Analysis Yes

Trend Analysis Yes

Help Desk

Alerts / Escalation Yes

Automated Routing Yes

Community Forums Yes

Customizable Branding Yes

Document Storage Yes

Email Integration Yes

IT Asset Management Yes

Incident Management Yes

Interaction Tracking Yes

Knowledge Base Yes

Known Issue Management No

Live Chat Yes

Multi-Channel Communication Yes

Multiple Brands / Products Yes

Network Monitoring Yes

Real-time Chat Yes

Self Service Portal Yes

Service Level Agreement (SLA) Management Yes

Ticket Management Yes

Issue Tracking

Assignment Management Yes

Dashboard Yes

Escalation Management Yes

Issue Auditing Yes

Issue Scheduling Yes

Knowledge Base Yes

Project Management Yes

Recurring Issues Yes

Scheduling Yes

Task Management Yes

IT Service

Contract Management No

IT Asset Management Yes

Incident Management Yes

Knowledge Management Yes

Release Management No

Self Service Portal Yes

Service Catalog Yes

Service Reporting Yes

Ticket Management Yes

ITSM

Asset Tracking Yes

Availability Management Yes

Change Management Yes

Configuration Management Yes

Contract/License Management Yes

Dashboard Yes

Incident Management Yes

Problem Management Yes

Project Management Yes

Release & Deployment Management Yes

Self Service Portal Yes

Knowledge Management

Artificial Intelligence (AI) Yes

Cataloging / Categorization Yes

Collaboration Yes

Content Management Yes

Decision Tree Yes

Discussion Boards Yes

Full Text Search Yes

Knowledge Base Management Yes

Self Service Portal Yes

Live Chat

Canned Responses Yes

Customizable Branding Yes

Geo Targeting Yes

Offline Form Yes

Proactive Chat Yes

Screen Sharing Yes

Third Party Integration Yes

Transfers / Routing Yes

Website Visitor Tracking Yes

Service Request Management

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Zendesk

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Compare Salesforce vs. Zendesk

Average Ratings 60 Ratings

Average Ratings 7,958 Ratings

Description

Description

API Access

API Access

Screenshots View All

Screenshots View All

Integrations

Integrations

Pricing Details

Pricing Details

Deployment

Deployment

Customer Support

Customer Support

Types of Training

Types of Training

Vendor Details

Company Name

Founded

Country

Website

Vendor Details

Company Name

Founded

Country

Website

Product Features

Product Features

Alternatives

Alternatives

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