Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Salesforce Loyalty Management is an all-encompassing platform aimed at assisting businesses in developing and overseeing intelligent, customized loyalty programs that boost customer interaction and enhance their lifetime value. Constructed on the Salesforce Customer 360 Platform, this tool allows organizations to design loyalty initiatives with various tiers, points, benefits, and rewards specifically suited for both B2B and B2C audiences. It facilitates partnerships across different industries, enabling customers to accumulate and redeem rewards with multiple brands, while also providing resources for efficiently onboarding partners and coordinating joint promotional efforts. Leveraging AI-driven features, it empowers businesses to pinpoint brand advocates, manage referral initiatives, and offer personalized promotions rooted in customer data and behavior patterns. Furthermore, when integrated with Salesforce Marketing Cloud, Service Cloud, and Tableau, Loyalty Management ensures a cohesive view of the customer, promoting seamless engagement across every interaction point. This comprehensive approach not only enhances customer loyalty but also drives sustainable business growth over time.
Description
iELS presents a robust marketing strategy designed to assist businesses in recognizing, retaining, and enhancing customer loyalty through rewarding their clientele. This comprehensive and long-term approach allows companies to implement adaptable and dynamic business rules aimed at fostering loyalty. Known as the innovative E-Loyalty System, iELS can be tailored to meet the evolving needs of clients, ensuring they are equipped to handle both current and future challenges. It empowers businesses to leverage advanced web-based applications and facilitates the seamless deployment of electronic data capture (EDC) terminals at the front end. With its distinctive and effective loyalty marketing framework, iELS offers unparalleled flexibility in crafting a comprehensive solution that aligns with the long-term objectives and strategies of its clients. By investing in loyalty marketing, companies can significantly enhance customer retention, ultimately leading to increased profitability and sustained growth in a competitive marketplace. This consistent focus on customer engagement is essential for building lasting relationships in today's business environment.
API Access
Has API
No
API Access
Has API
No
Integrations
Salesforce
Yes
Salesforce Agentforce Marketing
Yes
Salesforce Agentforce Service
Yes
Tableau
Yes
Integrations
Salesforce
No
Salesforce Agentforce Marketing
No
Salesforce Agentforce Service
No
Tableau
No
Pricing Details
$20,000 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/marketing/loyalty-management/
Vendor Details
Company Name
Cardbiz Solutions
Website
www.cardbiz.com.my/products/software/loyalty-program-iels
Product Features
Customer Loyalty
CRM
No
Corporate Memberships
No
Customer Activity Tracking
No
Discount Management
No
Gift Card System
No
Loyalty Card System
No
Member Portal
No
Membership Management
No
No-Card Loyalty System
No
Referral Tracking
No
Rewards Management
No
Loyalty Management
CRM
No
Customer Activity Tracking
No
Discount Management
No
Gift Card System
No
Loyalty Card System
No
Member Portal
No
Membership Management
No
No-Card Loyalty System
No
Referral Tracking
No
Rewards Management
No
White Label
No
Product Features
Customer Loyalty
CRM
No
Corporate Memberships
No
Customer Activity Tracking
No
Discount Management
No
Gift Card System
No
Loyalty Card System
Yes
Member Portal
No
Membership Management
No
No-Card Loyalty System
No
Referral Tracking
No
Rewards Management
No