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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Salesforce Loyalty Management is an all-encompassing platform aimed at assisting businesses in developing and overseeing intelligent, customized loyalty programs that boost customer interaction and enhance their lifetime value. Constructed on the Salesforce Customer 360 Platform, this tool allows organizations to design loyalty initiatives with various tiers, points, benefits, and rewards specifically suited for both B2B and B2C audiences. It facilitates partnerships across different industries, enabling customers to accumulate and redeem rewards with multiple brands, while also providing resources for efficiently onboarding partners and coordinating joint promotional efforts. Leveraging AI-driven features, it empowers businesses to pinpoint brand advocates, manage referral initiatives, and offer personalized promotions rooted in customer data and behavior patterns. Furthermore, when integrated with Salesforce Marketing Cloud, Service Cloud, and Tableau, Loyalty Management ensures a cohesive view of the customer, promoting seamless engagement across every interaction point. This comprehensive approach not only enhances customer loyalty but also drives sustainable business growth over time.

Description

Touch Won serves as a loyalty rewards platform specifically tailored for local businesses. Each business involved selects a distinct coin code that customers can utilize to locate and join that establishment within the Touch Won app. This setup enables businesses to provide promotional credits and incentives associated with purchases, enticing customers to return. The vendor portal is equipped with features such as a customer list and activity reports over selected date ranges, while customers leverage the app to accumulate points and redeem rewards during subsequent visits. Additionally, the service encompasses engaging games, a strategic promotional calendar for weekly offers, as well as a customer attraction video and guide that assist businesses in launching the program effectively. It aims to empower local operators by offering a subscription model that fosters repeat customer engagement, allows for the management of a business-specific customer database, and promotes return visits. A monthly subscription is available, beginning with a complimentary seven-day trial, followed by a fee of $79 each month. Furthermore, this platform seeks to create a community-centric approach to customer loyalty, enhancing the overall shopping experience for both businesses and their patrons.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Salesforce Agentforce Marketing Yes 
Salesforce Agentforce Service Yes 
Tableau Yes 

Integrations

Salesforce No 
Salesforce Agentforce Marketing No 
Salesforce Agentforce Service No 
Tableau No 

Pricing Details

$20,000 per month
Free Trial Yes 
Free Version No 

Pricing Details

$79/month
The subscription is $79 per month, with a seven-day free trial.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/marketing/loyalty-management/

Vendor Details

Company Name

Touch Won

Founded

2023

Country

United States

Website

touchwon.com

Product Features

Customer Loyalty

CRM No 
Corporate Memberships No 
Customer Activity Tracking No 
Discount Management No 
Gift Card System No 
Loyalty Card System No 
Member Portal No 
Membership Management No 
No-Card Loyalty System No 
Referral Tracking No 
Rewards Management No 

Loyalty Management

CRM No 
Customer Activity Tracking No 
Discount Management No 
Gift Card System No 
Loyalty Card System No 
Member Portal No 
Membership Management No 
No-Card Loyalty System No 
Referral Tracking No 
Rewards Management No 
White Label No 

Product Features

Customer Loyalty

CRM No 
Corporate Memberships No 
Customer Activity Tracking No 
Discount Management No 
Gift Card System No 
Loyalty Card System No 
Member Portal No 
Membership Management No 
No-Card Loyalty System No 
Referral Tracking No 
Rewards Management No 

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