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Description
Salesforce Loyalty Management is an all-encompassing platform aimed at assisting businesses in developing and overseeing intelligent, customized loyalty programs that boost customer interaction and enhance their lifetime value. Constructed on the Salesforce Customer 360 Platform, this tool allows organizations to design loyalty initiatives with various tiers, points, benefits, and rewards specifically suited for both B2B and B2C audiences. It facilitates partnerships across different industries, enabling customers to accumulate and redeem rewards with multiple brands, while also providing resources for efficiently onboarding partners and coordinating joint promotional efforts. Leveraging AI-driven features, it empowers businesses to pinpoint brand advocates, manage referral initiatives, and offer personalized promotions rooted in customer data and behavior patterns. Furthermore, when integrated with Salesforce Marketing Cloud, Service Cloud, and Tableau, Loyalty Management ensures a cohesive view of the customer, promoting seamless engagement across every interaction point. This comprehensive approach not only enhances customer loyalty but also drives sustainable business growth over time.
Description
Customers accumulate points based on their spending habits, allowing businesses to either enhance or limit point accrual depending on the product, brand, or customer category. Timely and personalized email promotions can be dispatched to engage customers effectively, while special offers can entice those who have not made a purchase recently. You can create your own customer segments or utilize pre-existing ones offered by the service. Evaluate the effectiveness of your loyalty program by linking it to sales performance. A streamlined workflow for employees translates to a quicker checkout experience for customers. Ensure your brand identity is integrated throughout your loyalty program, and easily connect to your point of sale system to start utilizing Thirdshelf within minutes. You can initiate a loyalty program for free, with the first 250 members included, and then pay a nominal fee of $7 per month for every additional 250 members under the Regular Plan. If you already have an existing loyalty program, we can assist in transferring your members and their reward balances for a one-time fee. You can explore all features without any upfront cost until you enroll a minimum of 250 participants in your loyalty program, making it a risk-free opportunity to boost customer engagement and retention. This flexibility allows businesses to adapt their loyalty strategies as they grow.
API Access
Has API
API Access
Has API
Integrations
Salesforce
Salesforce Customer 360
Salesforce Marketing Cloud
Salesforce Service Cloud
Tableau
Integrations
Salesforce
Salesforce Customer 360
Salesforce Marketing Cloud
Salesforce Service Cloud
Tableau
Pricing Details
$20,000 per month
Free Trial
Free Version
Pricing Details
$69.00/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/marketing/loyalty-management/
Vendor Details
Company Name
Thirdshelf
Website
www.thirdshelf.com
Product Features
Customer Loyalty
CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
Loyalty Management
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
White Label
Product Features
Customer Loyalty
CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management