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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Salesforce’s HR Service Management platform empowers both HR teams and employees with AI-driven solutions that simplify HR processes and enhance service delivery. With an intuitive employee portal, case management features, and automated workflows, employees can easily find answers and complete tasks without assistance. The platform supports seamless communication across channels such as email, phone, and messaging, while also leveraging AI to help HR teams resolve cases more efficiently and scale operations without increasing headcount. Salesforce’s HR Service is designed to drive employee satisfaction and optimize HR service management.

Description

Traction on Demand presents its Employee Relationship Management (ERM) solution, an all-encompassing HR platform designed on Salesforce that oversees the complete employee journey from recruitment to retirement. By centralizing HR data alongside sales, marketing, and service information, organizations can achieve a holistic understanding of their workforce, thereby positioning HR as a vital business partner. Historically, businesses have leveraged Customer Relationship Management (CRM) systems to assess and optimize customer interactions, while the employee and candidate experiences have often been relegated to a patchwork of isolated systems. Valuable insights are captured through various tools such as Applicant Tracking, HR Information, Human Capital Management, and Learning Management systems, yet these insights remain largely inaccessible to those outside of HR departments. With the introduction of Traction ERM, this innovative solution integrates these disparate data sources into a cohesive HR framework, significantly enriching the overall employee experience. This unified approach not only streamlines HR processes but also empowers organizations to leverage data for improved decision-making regarding their workforce.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

APISCRAPY Yes 

Integrations

APISCRAPY No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/eu/service/employee-engagement/

Vendor Details

Company Name

Traction on Demand

Country

Canada

Website

www.tractionondemand.com/blog/introducing-traction-erm/

Product Features

HR Employee File Management

Access Controls No 
Centralized Employee Files No 
Dashboard No 
Email Notifications No 
Paper & Digital No 
Regulatory Compliance No 
Retention Settings No 
Search No 
Sharing Spaces No 
Signature No 

Team Management

Assignment Management Yes 
Commenting / Notes No 
Goal Setting / Tracking No 
Messaging No 
Productivity Analysis No 
Progress Tracking No 
Project Planning No 
Resource Management Yes 
Task Management No 
Third Party Integration No 
Time Tracking No 

Product Features

Applicant Tracking

Assessments Yes 
Background Screening No 
Candidate Management Yes 
Collaboration Tools No 
Internal HR Yes 
Interview Management No 
Interview Scheduling No 
Job Board Posting No 
Job Requisition No 
Onboarding Yes 
Recruiting Firms No 
Reference Checking No 
Resume Parsing No 
Resume Search No 
Self Service Portal Yes 
Workflow Management Yes 

Human Resources

360 Degree Feedback Yes 
Applicant Tracking Yes 
Attendance Management No 
Benefits Management No 
Career Development Planning No 
Compensation Management No 
Compliance Management No 
Employee Database Yes 
Employee Lifecycle Management No 
Onboarding Yes 
Payroll Management No 
Performance Management Yes 
Recruiting Management Yes 
Self Service Portal Yes 
Succession Planning No 
Time & Attendance Management No 
Time Off Management No 
Timesheets No 
Training Management No 

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