Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Salesforce Agentforce Energy & Utilities is a purpose-built CRM platform tailored to the evolving needs of energy providers and utility companies. It centralizes customer, billing, asset, and operational data into a unified system. AI-powered automation enhances contact center performance with intelligent chat, digital self-service, and multi-channel engagement. Sales teams benefit from industry-specific configure, price, and quote capabilities designed for complex energy products and services. Order management and guided selling streamline customer acquisition and retention processes. The platform includes a comprehensive industry data model that supports both regulated and competitive markets. Clean energy program management tools help utilities track conservation initiatives and sustainability efforts. Field service and asset management features optimize workforce productivity and operational costs. Integration with Data 360, Tableau, MuleSoft, and business intelligence tools enhances analytics and decision-making. Agentforce Energy & Utilities empowers organizations to modernize operations, improve customer satisfaction, and accelerate digital transformation.
Description
DataTrack™ can help you maximize your production potential. Faster data, faster decisions, faster revenue. Highly scalable platform for asset and energy management that allows monitoring and targeting of large energy consumers. DataTrack™, a platform that combines AI and IoT, provides real-time data on energy consumption to help you make informed decisions about your business. Reduce costs, reduce machine downtime and increase production yield.
API Access
Has API
No
API Access
Has API
No
Integrations
CloudHub
Yes
Salesforce
Yes
Salesforce Data 360
Yes
Slack
Yes
Tableau
Yes
Integrations
CloudHub
No
Salesforce
No
Salesforce Data 360
No
Slack
No
Tableau
No
Pricing Details
$275 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/energy-utilities/cloud/
Vendor Details
Company Name
Edgecom Energy
Founded
2016
Country
Canada
Website
www.edgecom.ai
Product Features
Product Features
Energy Management
Benchmarking
No
Bill Audit
No
Bill Database
No
Bill Importing
No
Budgeting & Forecasting
Yes
Compliance Management
No
Contract Management
No
Cost / Use Reporting
Yes
Emissions Monitoring
Yes
Energy Price Analysis
Yes
Facility Scheduling
No
Greenhouse Gas Tracking
No
Load Control
No
Load Forecasting
No
Meter Tracking
Yes
Risk Management
No
Weather Normalization
No
Sustainability
Audit Management
No
Benchmarking
No
Compliance Management
No
Corrective Actions (CAPA)
No
Emissions Management
No
Employee Training
No
Energy Management
No
Incident Management
No
KPIs
No
Performance Metrics
No
Stakeholder Engagement
No
Supplier Management
No
Waste Management
No