Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Salesforce Agentforce Energy & Utilities is a purpose-built CRM platform tailored to the evolving needs of energy providers and utility companies. It centralizes customer, billing, asset, and operational data into a unified system. AI-powered automation enhances contact center performance with intelligent chat, digital self-service, and multi-channel engagement. Sales teams benefit from industry-specific configure, price, and quote capabilities designed for complex energy products and services. Order management and guided selling streamline customer acquisition and retention processes. The platform includes a comprehensive industry data model that supports both regulated and competitive markets. Clean energy program management tools help utilities track conservation initiatives and sustainability efforts. Field service and asset management features optimize workforce productivity and operational costs. Integration with Data 360, Tableau, MuleSoft, and business intelligence tools enhances analytics and decision-making. Agentforce Energy & Utilities empowers organizations to modernize operations, improve customer satisfaction, and accelerate digital transformation.
Description
Utility Captain is an online platform developed by SM Engineering Co. for monitoring and reporting utility usage. To effectively manage energy expenses, it is essential to first understand the current usage and costs. Through energy accounting, organizations receive insights into their energy consumption and associated costs, facilitating effective communication of this data to facility personnel, occupants, and management, enabling better cost control. The expenses incurred depend on both the volume of energy consumed and its pricing structure. In organizations with multiple facilities, energy accounting allows for a comparative analysis of energy usage and costs across different locations, while also tracking changes in consumption over time. By disseminating this crucial information, individuals tasked with overseeing energy expenditures—such as maintenance personnel and site managers—can receive valuable feedback on their performance. Additionally, Utility Captain provides a diverse range of reports along with visual graphs, enhancing the overall analysis and understanding of energy data. This comprehensive reporting helps pinpoint areas for improvement and encourages more sustainable energy practices.
API Access
Has API
No
API Access
Has API
No
Integrations
CloudHub
Yes
Salesforce
Yes
Salesforce Data 360
Yes
Slack
Yes
Tableau
Yes
Integrations
CloudHub
No
Salesforce
No
Salesforce Data 360
No
Slack
No
Tableau
No
Pricing Details
$275 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/energy-utilities/cloud/
Vendor Details
Company Name
SM Engineering
Founded
1982
Country
United States
Website
www.myutilitycaptain.com/smolum/
Product Features
Product Features
Energy Management
Benchmarking
Yes
Bill Audit
Yes
Bill Database
No
Bill Importing
Yes
Budgeting & Forecasting
Yes
Compliance Management
No
Contract Management
No
Cost / Use Reporting
Yes
Emissions Monitoring
Yes
Energy Price Analysis
No
Facility Scheduling
No
Greenhouse Gas Tracking
No
Load Control
No
Load Forecasting
No
Meter Tracking
No
Risk Management
No
Weather Normalization
Yes