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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Salesforce Agentforce Energy & Utilities is a purpose-built CRM platform tailored to the evolving needs of energy providers and utility companies. It centralizes customer, billing, asset, and operational data into a unified system. AI-powered automation enhances contact center performance with intelligent chat, digital self-service, and multi-channel engagement. Sales teams benefit from industry-specific configure, price, and quote capabilities designed for complex energy products and services. Order management and guided selling streamline customer acquisition and retention processes. The platform includes a comprehensive industry data model that supports both regulated and competitive markets. Clean energy program management tools help utilities track conservation initiatives and sustainability efforts. Field service and asset management features optimize workforce productivity and operational costs. Integration with Data 360, Tableau, MuleSoft, and business intelligence tools enhances analytics and decision-making. Agentforce Energy & Utilities empowers organizations to modernize operations, improve customer satisfaction, and accelerate digital transformation.

Description

Utility Captain is an online platform developed by SM Engineering Co. for monitoring and reporting utility usage. To effectively manage energy expenses, it is essential to first understand the current usage and costs. Through energy accounting, organizations receive insights into their energy consumption and associated costs, facilitating effective communication of this data to facility personnel, occupants, and management, enabling better cost control. The expenses incurred depend on both the volume of energy consumed and its pricing structure. In organizations with multiple facilities, energy accounting allows for a comparative analysis of energy usage and costs across different locations, while also tracking changes in consumption over time. By disseminating this crucial information, individuals tasked with overseeing energy expenditures—such as maintenance personnel and site managers—can receive valuable feedback on their performance. Additionally, Utility Captain provides a diverse range of reports along with visual graphs, enhancing the overall analysis and understanding of energy data. This comprehensive reporting helps pinpoint areas for improvement and encourages more sustainable energy practices.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CloudHub Yes 
Salesforce Yes 
Salesforce Data 360 Yes 
Slack Yes 
Tableau Yes 

Integrations

CloudHub No 
Salesforce No 
Salesforce Data 360 No 
Slack No 
Tableau No 

Pricing Details

$275 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/energy-utilities/cloud/

Vendor Details

Company Name

SM Engineering

Founded

1982

Country

United States

Website

www.myutilitycaptain.com/smolum/

Product Features

Energy Management

Benchmarking Yes 
Bill Audit Yes 
Bill Database No 
Bill Importing Yes 
Budgeting & Forecasting Yes 
Compliance Management No 
Contract Management No 
Cost / Use Reporting Yes 
Emissions Monitoring Yes 
Energy Price Analysis No 
Facility Scheduling No 
Greenhouse Gas Tracking No 
Load Control No 
Load Forecasting No 
Meter Tracking No 
Risk Management No 
Weather Normalization Yes 

Alternatives

Alternatives

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EnergySequence

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