Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Salesforce Agentforce Education is a comprehensive education CRM that combines AI, analytics, and modern SIS functionality in one unified platform. It centralizes constituent data to create a 360-degree view of students, alumni, and supporters. Recruitment and admissions teams can engage prospects with personalized, AI-driven support throughout the enrollment journey. Academic operations benefit from intelligent course search, registration management, and degree planning tools. Student success teams gain advising insights, automated summaries, and proactive case management capabilities. Advancement and alumni relations teams can streamline philanthropic research and donor engagement. Built-in analytics surface trends and performance indicators in real time. The flexible data architecture supports lifelong learner engagement across programs and departments. Integration with products like Data 360, Marketing Cloud, Slack, and Tableau extends collaboration and personalization. Agentforce Education helps institutions improve efficiency, enhance engagement, and drive better educational outcomes.
Description
Salesforce Koa represents the company's inaugural CRM reasoning model tailored for Agentforce, developed using NVIDIA Nemotron and enhanced by 27 years of accumulated Salesforce CRM expertise to navigate intricate, multi-step tasks in enterprise environments. Rooted in nearly three decades of CRM application experience, it has undergone additional training on a unique synthetic dataset that reflects authentic business processes, workflows, and operational regulations. The scenarios employed during training are designed to replicate the reasoning, tool utilization, and decision-making processes that Agentforce agents engage in throughout the customer journey, which includes activities like lead generation, opportunity qualification, and service case resolution, applicable across over 14 different sectors. Koa is specifically crafted for precise CRM functions and is assessed using Salesforce CRM Bench, incorporating genuine workflows such as opportunity updates, case routing, and follow-up scheduling. According to Salesforce, Koa achieves an 11% increase in accuracy for selecting appropriate actions and recalls customer context with a reliability that is 2.1 times greater than previous models. This innovative approach not only enhances efficiency but also significantly improves the overall customer experience across the board.
API Access
Has API
No
API Access
Has API
No
Integrations
Salesforce
Yes
Attendance Tracker Pro
Yes
Collate
Yes
Copilot
Yes
Docusign
Yes
Formstack
Yes
GetFeedback
Yes
GoFundMe Pro
Yes
Groove
Yes
Informatica MDM
Yes
Integrations
Salesforce
Yes
Attendance Tracker Pro
No
Collate
No
Copilot
No
Docusign
No
Formstack
No
GetFeedback
No
GoFundMe Pro
No
Groove
No
Informatica MDM
No
Pricing Details
$36 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/education/cloud/
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/agentforce/koa/
Product Features
Admissions and Enrollment
Application Management
Yes
Assessment Management
No
Candidate Management
Yes
Colleges / Universities
No
Evaluation Management
No
Fee Management
No
Financial Aid Management
Yes
Forms Management
No
K-12
No
Recruiting Management
No
Scoring
No
Self Service Portal
No
Alumni Management
Event Management
No
Fundraising Management
Yes
Jobs Board
No
Mailing List Management
Yes
Member Accounts
No
Member Communities
No
Member Directory
No
Member Portal
Yes
Membership Management
Yes
Website Management
No
Higher Education
Admissions Management
Yes
Alumni Management
Yes
Assessment Management
Yes
Curriculum Management
Yes
Faculty / Staff Management
No
Financial Aid Management
No
Fundraising Management
No
Housing Management
No
Scheduling
No
Student Information / Records
Yes
Student Portal
Yes