Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
AgentExchange is a dynamic marketplace built into Salesforce, offering a variety of AI-powered agentic solutions for businesses looking to enhance their workflows with intelligent automation. The platform provides a range of ready-to-use actions, templates, and pre-built solutions that can be deployed quickly to meet specific business needs. With contributions from over 200 Salesforce partners, AgentExchange offers a wide selection of tailored solutions across industries, helping businesses save time and reduce costs by seamlessly integrating AI agents into their Salesforce platform. Users can easily browse the marketplace to find the right solutions for their product, industry, or use case, all within their workflow. This intuitive environment facilitates collaboration between partners, businesses, and Salesforce’s Agentforce, making it easier to implement AI-driven processes for enhanced operational efficiency.
Description
Salesforce Koa represents the company's inaugural CRM reasoning model tailored for Agentforce, developed using NVIDIA Nemotron and enhanced by 27 years of accumulated Salesforce CRM expertise to navigate intricate, multi-step tasks in enterprise environments. Rooted in nearly three decades of CRM application experience, it has undergone additional training on a unique synthetic dataset that reflects authentic business processes, workflows, and operational regulations. The scenarios employed during training are designed to replicate the reasoning, tool utilization, and decision-making processes that Agentforce agents engage in throughout the customer journey, which includes activities like lead generation, opportunity qualification, and service case resolution, applicable across over 14 different sectors. Koa is specifically crafted for precise CRM functions and is assessed using Salesforce CRM Bench, incorporating genuine workflows such as opportunity updates, case routing, and follow-up scheduling. According to Salesforce, Koa achieves an 11% increase in accuracy for selecting appropriate actions and recalls customer context with a reliability that is 2.1 times greater than previous models. This innovative approach not only enhances efficiency but also significantly improves the overall customer experience across the board.
API Access
Has API
No
API Access
Has API
No
Integrations
Salesforce
Yes
Salesforce Agentforce
Yes
NVIDIA Nemotron
No
Propel
Yes
Integrations
Salesforce
Yes
Salesforce Agentforce
Yes
NVIDIA Nemotron
Yes
Propel
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
agentexchange.salesforce.com
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/agentforce/koa/