Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
With our mobile clienteling solution, retail associates can engage with customers while they are in-store, seamlessly transition to online sales, and earn additional commissions. This results in a more tailored shopping experience for customers, while retailers benefit from improved online conversion rates, higher average order values, and reduced return rates. Salesfloor stands out as an award-winning platform that integrates clienteling, virtual selling, and mobile point-of-sale capabilities. Retail associates leverage Salesfloor to provide personalized and convenient interactions for customers through various channels, including live chat, video calls, emails, and SMS. Customers can reach out to a nearby store associate in real-time using these methods, as well as through appointment requests for virtual or in-person consultations. Associates can facilitate sales across multiple platforms, ensuring that each sale is properly credited to the corresponding associate or store. By empowering associates to cater to customers in a personalized manner across all channels, retailers can cultivate deeper and more meaningful customer relationships that enhance loyalty and satisfaction. This innovative approach not only boosts sales but also enriches the overall customer experience.
Description
Shoppers entering retail spaces are seeking not just transactions, but also memorable experiences and moments of delight, such as the convenience of picking up or returning online orders in-store or catching a compelling discount from a sales associate on an item they've been eyeing. Yet, many retailers find themselves hindered by outdated point of sale (POS) systems that fail to support the modern, customer-focused capabilities required today. TCS OmniStoreTM emerges as a groundbreaking unified commerce platform that transforms the shopping experience by placing itself at the core of retail operations. This solution addresses the challenges faced by retailers burdened with a disjointed array of systems that cannot keep pace with changing consumer demands. It enables businesses to seamlessly orchestrate integrated multichannel customer journeys while rapidly developing new services and applications without the limitations of traditional channels. Furthermore, it allows customers to enjoy the freedom to checkout from any location within the store, ensuring that retail environments remain consistently engaging and interconnected, fostering unique micro-experiences that resonate with shoppers. Ultimately, TCS OmniStoreTM empowers retailers to elevate their customer interactions in a competitive marketplace.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Oracle Cloud Infrastructure
Yes
SAP Cloud Platform
Yes
AODocs
No
Adenza
No
BeyondTrust Endpoint Privilege Management
No
Blueprint
No
Bosch IoT Suite
No
CA Flowdock
No
Flexera One
No
HPE Consumption Analytics
No
Integrations
Oracle Cloud Infrastructure
Yes
SAP Cloud Platform
Yes
AODocs
Yes
Adenza
Yes
BeyondTrust Endpoint Privilege Management
Yes
Blueprint
Yes
Bosch IoT Suite
Yes
CA Flowdock
Yes
Flexera One
Yes
HPE Consumption Analytics
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Salesfloor
Founded
2013
Country
United States
Website
salesfloor.net
Vendor Details
Company Name
Tata Consultancy Services
Founded
1968
Country
India
Website
www.tcs.com/omnistore-unified-commerce-solution
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
Yes
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Multi-Channel eCommerce
Catalog Management
No
Channel Management
No
Data Synchronization
No
Email Marketing
Yes
Inventory Management
Yes
Marketplace Integration
Yes
Mobile Commerce
Yes
Order Management
Yes
Promotions Management
No
Returns Management
No
SEO Management
No
Shopping Cart
No
Social Commerce
No
Retail Management
CRM
Yes
Commission Management
Yes
Email Marketing
Yes
Employee Management
No
Loyalty Program
Yes
Mail Order
No
Merchandise Management
No
Multi-Location
Yes
Order Management
Yes
Purchase Order Management
No
Reporting/Analytics
Yes
Returns Management
No
eCommerce
No
Sales Enablement
Collaboration
No
Contact Management
Yes
Content Management
Yes
Document Management
No
Goals / Quota Management
No
Lead Management
Yes
Meeting Management
Yes
Performance Management
No
Presentation Management
No
Proposal Management
No
Territory Management
No
Training Management
No
Product Features
Multi-Channel eCommerce
Catalog Management
No
Channel Management
No
Data Synchronization
No
Email Marketing
No
Inventory Management
No
Marketplace Integration
No
Mobile Commerce
No
Order Management
No
Promotions Management
No
Returns Management
No
SEO Management
No
Shopping Cart
No
Social Commerce
No