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Description
Maximize the effectiveness of your website traffic by utilizing authentic and tailored pop-ups. Our diverse selection of Overlay triggers is designed to encourage customers to take specific actions. Behavioral Overlays target users based on their activity on the site, offering timely incentives to either speed up their shopping experience or guide them to other relevant sections. Salesfire identifies important characteristics of users making critical decisions during their purchasing journey and activates overlays that aim to inform, educate, and motivate them. By re-engaging existing users and pulling them back into the purchasing funnel, we effectively lower basket abandonment rates, decrease bounce rates, and enhance your overall conversion rate. When executed properly, overlays can boost website inquiries, elevate average order value, and expand your subscriber list. Additionally, gather essential data from your customers to improve future interactions, promote newly added products, and keep online shoppers informed with real-time updates. This approach not only enriches customer experience but also fosters loyalty and repeat business.
Description
Talisma Chat and Co-browse allows businesses to engage with website visitors in real time through dynamic text conversations and shared browsing capabilities. Agents can simultaneously assist multiple users while providing tailored and prompt support, thus enhancing the overall online experience for visitors. This platform gives employees quick access to a consolidated view of past customer interactions across various channels, enabling them to efficiently address inquiries by utilizing a repository of frequently asked questions, response templates, web links, and documents. Additionally, Talisma DCEP chat is engineered to initiate chat sessions based on specific visitor behaviors, resulting in chat invitations for users as soon as they visit the website or exhibit particular browsing patterns. Consequently, this not only enhances customer satisfaction but also lowers the costs associated with customer service, decreases the rate of shopping cart abandonment, and boosts conversion rates. Overall, Talisma Chat and Co-browse represents a significant advancement in streamlining customer interactions and improving business outcomes.
API Access
Has API
No
API Access
Has API
No
Integrations
BigCommerce
Yes
Google Tag Manager
Yes
Magento
Yes
PrestaShop
Yes
Shopify
Yes
Visualsoft eCommerce
Yes
Integrations
BigCommerce
No
Google Tag Manager
No
Magento
No
PrestaShop
No
Shopify
No
Visualsoft eCommerce
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Salesfire
Founded
2017
Country
United Kingdom
Website
www.salesfire.co.uk/behavioural-overlays
Vendor Details
Company Name
Talisma
Founded
1999
Country
India
Website
www.talisma.com/products/live-chat-co-browsing-solution/
Product Features
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No