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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Local physical businesses frequently face challenges in garnering steady customer reviews, often due to hurdles in the review-writing process or language discrepancies. Saint Aura addresses this issue by transforming customer feedback into immediate, refined drafts. Upon scanning a storefront's unique QR code, customers are greeted with an easy-to-use interface that prompts them with straightforward questions regarding their experience. In a matter of 5 to 8 seconds, Saint Aura's AI analyzes these responses to create a tailored review available in various languages. Customers have the convenience of copying, modifying, and posting the draft using direct links that take them straight to the platform's rating page. Additionally, for those who may have reservations, the system features an automated private feedback routing channel, which protects businesses from public negative comments by notifying their internal team first, thus ensuring a more controlled and constructive feedback environment. This innovative approach not only enhances customer engagement but also helps businesses maintain a positive online reputation.

Description

Develop and nurture cross-channel connections to enhance customer satisfaction with an impressive 50 million transactions monthly, 10 million bot interactions, and engagement across 500 million sites and over 15 major social networks as well as five primary instant messaging platforms—creating a cohesive digital engagement experience with a customer experience (CX) focus! Our goal is to empower every organization globally to enhance customer happiness. Currently, 70 of the top 100 most valuable brands recognize us as the essential ingredient in crafting remarkable customer experiences. By facilitating millions of interactions across various non-voice channels, SimplySocial ensures exemplary customer support with complete omni-channel integration. Leveraging advanced machine learning and cutting-edge AI for both agents and customer interactions, we are pioneers in conversation management. Simplify360 enables you to efficiently dispatch responses, manage replies, and publish content across multiple messaging platforms such as WhatsApp, WeChat, Line, Viber, and SMS, making it a comprehensive solution for all your non-voice customer service needs. This innovative approach ensures that businesses can maintain strong relationships with their customers while streamlining their communication efforts.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Facebook Yes 
Google Business Profile Yes 
Instagram No 
Justdial Yes 
LINE No 
LinkedIn No 
Pinterest No 
Tripadvisor Yes 
ULAP SBCaaS No 
Viber No 
WeChat No 
WhatsApp No 
X (Twitter) No 
Yelp Yes 
YouTube No 
Zomato Yes 

Integrations

Facebook Yes 
Google Business Profile No 
Instagram Yes 
Justdial No 
LINE Yes 
LinkedIn Yes 
Pinterest Yes 
Tripadvisor No 
ULAP SBCaaS Yes 
Viber Yes 
WeChat Yes 
WhatsApp Yes 
X (Twitter) Yes 
Yelp No 
YouTube Yes 
Zomato No 

Pricing Details

Rs 299/month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

KraftPixel

Founded

2014

Country

India

Website

www.saintaura.co

Vendor Details

Company Name

Simplify360

Founded

2009

Country

United States

Website

simplify360.com

Product Features

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation No 
Review Monitoring No 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Product Features

Campaign Management

Channel Management No 
Contact Database No 
Email Marketing No 
Event Triggered Actions No 
Lead Management No 
Multi-Campaign No 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Review Management

Campaign Management No 
Dashboard No 
Negative Feedback Management No 
Response Management No 
Review Monitoring No 
Review Notification No 
Review Request No 
Sentiment Analysis No 
Social Sharing No 
White Label No 

Social Media Monitoring

Audience Segmentation No 
Competitive Analysis No 
Configurable Alerts No 
Customer Engagement No 
Dashboard No 
Impact Scoring No 
Influencer Tracking No 
Reputation Management No 
Sentiment Analysis No 
Trend Tracking No 

Alternatives

Alternatives