Average Ratings 0 Ratings
Average Ratings 80 Ratings
Description
SWORD™ serves as an all-encompassing software solution for managing Customer Service and Job Shop operations. This application excels in Client Relationship Management (CRM) and Contact Management, offering comprehensive logs for contacts and follow-up histories. Furthermore, SWORD™ is equipped with a strong feature set for generating proposals, sales orders, service orders, estimates, contracts, and invoices. It also functions as a small business Manufacturing Resource Planning (MRP) system, encompassing Job Costing for both materials and labor. In addition, it provides effective planning and control systems for factory equipment maintenance. One of its standout features is the ability to track orders designated for dispatch, whether to internal teams or field service personnel. Users can choose from various configurations, including a standard version compatible with Windows XP, Vista, and Windows 7, as well as options for Remote Desktop access to Microsoft Terminal Server. Additionally, it supports IP Client to IP Server configurations for local area networks (LAN) and wide area networks (WAN), requiring a Windows Server setup. With its extensive capabilities, SWORD™ addresses numerous challenges faced by service-oriented businesses. Its versatility makes it an essential tool for enhancing operational efficiency and customer satisfaction.
Description
Solid Performers CRM is a Pre & Post Sales Management CRM that is fast growing and can be used for any business need. We are an ISO 27001: 2013 Certified Company for Data Security and Maintenance. Our State of the Art Cloud Infrastructure is supported by Amazon Web Server, which allows us to provide the highest level of service availability, sustainability, and reliability 24 hours a day. We are committed to "Delivering Excellence" at every moment.
Solid Performers CRM is one the few SAAS CRM software that can perform multiple functions, including lead management, client management, client followup management, lead to client conversion in one click, proposal management, proforma invoice management, invoice management, product management and many other functions.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook
No
Google Calendar
No
Google Contacts
No
Zapier
No
Integrations
Facebook
Yes
Google Calendar
Yes
Google Contacts
Yes
Zapier
Yes
Pricing Details
$295 one-time payment
Free Trial
No
Free Version
No
Pricing Details
$ 20 per user per month
or $240 per user per year
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Access Business Communications
Website
abci-software.com/software_applications/sword_service_management/field_service_software.htm
Vendor Details
Company Name
Solid Performers Pvt. Ltd
Founded
2015
Country
India
Website
solidperformers.com
Product Features
Field Service Management
Billing & Invoicing
Yes
Contact Database
Yes
Contract Management
Yes
Customer Database
Yes
Dispatch Management
Yes
Electronic Signature
No
Inventory Management
Yes
Mobile Access
Yes
Payment Collection in the Field
Yes
Quotes / Estimates
Yes
Routing
Yes
Scheduling
Yes
Service History Tracking
Yes
Time Clock
Yes
Work Order Management
Yes
Tradesman Job Management
Contract Management
No
Customer Database
No
Dispatch Management
No
For Builders
No
For Electricians
No
For Field Service Businesses
No
For HVAC
No
For Plumbers
No
For Roofers
No
Invoicing
No
Job Tracking
No
Payments
No
Quoting
No
Reporting
No
Scheduling
No
Time Tracking
No
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
No
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
No
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes