Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
MIMS simplifies utility field operations by consolidating essential information – including GIS, SAP, Maximo, CGI, and Oracle – enabling teams to efficiently carry out both planned and unplanned tasks through user-friendly smart forms and mapping features. This integrated application caters to all the requirements of field personnel, ensuring they have access to crucial operational data whenever and wherever it is needed. Additionally, MIMS equips operations managers with valuable insights into field activities, crew performance, and overall productivity. It also assists compliance managers by offering searchable and auditable records to maintain regulatory standards. Furthermore, IT managers benefit from a unified business system interface and a single mobile application that streamlines support processes. With its comprehensive approach, MIMS enhances collaboration and efficiency across all levels of utility field work.
Description
UMAX offers a suite of contemporary, customizable solutions for Customer Information Systems (CIS), Customer Relationship Management (CRM), and Asset and Field Services Management, all tailored for utility companies and built on the robust Microsoft Dynamics 365 framework. Our offerings enhance everyday operations by leveraging automation and customizable workflows, all backed by meaningful analytics and data that can be acted upon. By implementing automated procedures, simplifying user interactions, and providing customer self-service options, organizations can achieve greater efficiency and significantly reduce service costs. Gain deeper insights into customer behavior through comprehensive omni-channel capabilities that enable proactive management of customer satisfaction. Optimize your business operations with our adaptable, highly configurable modular platform that effortlessly integrates with third-party systems. Harness the full potential of your utility data by utilizing the advanced features of the Microsoft platform, empowering your organization to thrive in a competitive landscape while simultaneously enhancing the customer experience.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Microsoft Dynamics 365
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
SSP Innovations
Founded
2003
Country
United States
Website
sspinnovations.com/products/mims/
Vendor Details
Company Name
Itineris
Country
United States
Website
www.itineris.net/north-america/solutionforutilities/
Product Features
GIS
3D Imagery
No
Census Data Integration
No
Color Coding
Yes
Geocoding
No
Image Exporting
No
Image Management
No
Internet Mapping
Yes
Interoperability
No
Labeling
No
Map Creation
No
Map Sharing
Yes
Near-Matching
No
Reverse Geocoding
No
Spatial Analysis
No
Product Features
Utility Billing
ACH Payment Processing
Yes
Account Management
Yes
Billing & Invoicing
Yes
Cable
No
Collections Management
Yes
Customer Management
Yes
Electricity
Yes
Meter Management
Yes
Metered Billing
Yes
Move In / Move Out
Yes
Natural Gas
Yes
Non-Metered Billing
Yes
Online Payment Processing
Yes
Penalty / Cut-Off Processing
Yes
Rate Management
Yes
Service Call Management
Yes
Trash
Yes
Water
Yes
Work Order Management
Yes
Utility Management Systems
Billing & Invoicing
Yes
Cable
No
Customer Management
Yes
Demand Planning
No
Electricity
Yes
Natural Gas
Yes
Plant Management
No
Service Call Management
No
Trash
No
Water
Yes
Work Order Management
No
Workforce Management
No