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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

SQL Server Integration Services for DB2, MySQL and Oracle, PostgreSQL BigCommerce, Dynamics CRM. FreshBooks, Magento. Mailchimp. Salesforce. Salesforce Marketing Cloud. SugarCRM. Zoho CRM. Devart SSIS Data Flow Components. For each source, the following high-performance components will be included: Source, Destination, and Lookup. Connection managers are also included. These components include handy custom editors and SQL SELECT support to cloud apps.

Description

Everything you require to deliver exceptional customer experiences is right at your fingertips. Picture a scenario where every customer service request is addressed swiftly and efficiently, eliminating the chances of miscommunication or the hassle of locating past transactions. Sugar Serve provides all the tools necessary to forge remarkable customer interactions, from straightforward dashboards to comprehensive self-service options. You will always be equipped to meet your customers' needs at any time, regardless of the issue at hand. Many businesses today invest considerable resources to attract leads and secure sales, only to witness those relationships deteriorate due to poor customer service. With Sugar Serve, maintaining customer satisfaction and loyalty becomes a seamless process. This customer support platform is designed with the essential features that service agents value most, ensuring you have immediate access to the vital insights required. Moreover, SugarLive integrates the benefits of omnichannel customer interactions into Sugar Serve, all within a unified service experience. Ultimately, the combination of these tools empowers businesses to not only retain customers but also enhance their overall satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Sugar Sell Yes 
Amazon Connect No 
BigCommerce Yes 
FreshBooks Yes 
IBM Db2 Yes 
Magento Yes 
Mailchimp Yes 
Microsoft Dynamics 365 Yes 
MySQL Yes 
Oracle Database Yes 
PostgreSQL Yes 
RT Telephony No 
SQL Server Yes 
Salesforce Yes 
Salesforce Agentforce Marketing Yes 
SugarCRM No 
Zoho CRM Yes 

Integrations

Sugar Sell Yes 
Amazon Connect Yes 
BigCommerce No 
FreshBooks No 
IBM Db2 No 
Magento No 
Mailchimp No 
Microsoft Dynamics 365 No 
MySQL No 
Oracle Database No 
PostgreSQL No 
RT Telephony Yes 
SQL Server No 
Salesforce No 
Salesforce Agentforce Marketing No 
SugarCRM Yes 
Zoho CRM No 

Pricing Details

$199.95/one-time/user
Free Trial Yes 
Free Version No 

Pricing Details

$80 per month
10 user minimum
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Devart

Founded

1997

Country

Czech Republic

Website

www.devart.com/ssis/

Vendor Details

Company Name

SugarCRM

Founded

2004

Country

United States

Website

www.sugarcrm.com/solutions/sugar-serve/

Product Features

Integration

Dashboard No 
ETL - Extract / Transform / Load Yes 
Metadata Management Yes 
Multiple Data Sources Yes 
Web Services Yes 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

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