Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
SQL Server Integration Services for DB2, MySQL and Oracle, PostgreSQL BigCommerce, Dynamics CRM. FreshBooks, Magento. Mailchimp. Salesforce. Salesforce Marketing Cloud. SugarCRM. Zoho CRM. Devart SSIS Data Flow Components. For each source, the following high-performance components will be included: Source, Destination, and Lookup. Connection managers are also included. These components include handy custom editors and SQL SELECT support to cloud apps.
Description
Everything you require to deliver exceptional customer experiences is right at your fingertips. Picture a scenario where every customer service request is addressed swiftly and efficiently, eliminating the chances of miscommunication or the hassle of locating past transactions. Sugar Serve provides all the tools necessary to forge remarkable customer interactions, from straightforward dashboards to comprehensive self-service options. You will always be equipped to meet your customers' needs at any time, regardless of the issue at hand. Many businesses today invest considerable resources to attract leads and secure sales, only to witness those relationships deteriorate due to poor customer service. With Sugar Serve, maintaining customer satisfaction and loyalty becomes a seamless process. This customer support platform is designed with the essential features that service agents value most, ensuring you have immediate access to the vital insights required. Moreover, SugarLive integrates the benefits of omnichannel customer interactions into Sugar Serve, all within a unified service experience. Ultimately, the combination of these tools empowers businesses to not only retain customers but also enhance their overall satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Sugar Sell
Yes
Amazon Connect
No
BigCommerce
Yes
FreshBooks
Yes
IBM Db2
Yes
Magento
Yes
Mailchimp
Yes
Microsoft Dynamics 365
Yes
MySQL
Yes
Oracle Database
Yes
Integrations
Sugar Sell
Yes
Amazon Connect
Yes
BigCommerce
No
FreshBooks
No
IBM Db2
No
Magento
No
Mailchimp
No
Microsoft Dynamics 365
No
MySQL
No
Oracle Database
No
Pricing Details
$199.95/one-time/user
Free Trial
Yes
Free Version
No
Pricing Details
$80 per month
10 user minimum
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Devart
Founded
1997
Country
Czech Republic
Website
www.devart.com/ssis/
Vendor Details
Company Name
SugarCRM
Founded
2004
Country
United States
Website
www.sugarcrm.com/solutions/sugar-serve/
Product Features
Integration
Dashboard
No
ETL - Extract / Transform / Load
Yes
Metadata Management
Yes
Multiple Data Sources
Yes
Web Services
Yes
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No