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Description
SRS Telecom offers Smart Billing Software packed with features such as dashboards, invoicing, estimates, credit notes, payments, disputes, account statements, item management, subscriptions, tax calculations, billing processes, class categorization, and comprehensive analysis and reporting tools. Additionally, the SRS BI web application empowers businesses to make informed decisions through predictive analytics, leveraging valuable insights derived from raw data while adhering to modern best practices and performance optimization techniques. Our data science solutions facilitate predictive capabilities and enhance decision-making through a next-generation database that extracts essential information from daily raw data, addressing your business challenges effectively. Furthermore, we provide server management services, allowing you to oversee your IT infrastructure—including servers and databases—online, enabling you to focus on delivering high-quality core products and services. SRS also offers extensive integration options across various sectors, including telecom, finance, B2B, and chemicals, ensuring seamless compatibility with numerous gateways and platforms for enhanced operational efficiency. This holistic approach not only streamlines your processes but also supports growth and innovation within your organization.
Description
Salesforce Agentforce Communications is a purpose-built AI CRM solution designed to help telecom and communications providers operate more efficiently and profitably. It transforms the traditional middle office by integrating billing, service, product management, and sales processes into a unified platform. With configurable AI agents, companies can automate customer inquiries, order updates, and billing troubleshooting around the clock. Predictive insights such as churn forecasting and order fulfillment estimates allow teams to take proactive action. The Enterprise Product Catalog enables providers to design, test, launch, and manage complex commercial and technical offerings with ease. Industry CPQ capabilities streamline quoting and product bundling across multiple channels. The out-of-the-box communications data model reduces costly customization and accelerates deployment. Guided service console tools improve agent productivity and reduce training time. Seamless integrations with BSS and OSS systems ensure operational continuity. Agentforce Communications empowers telecom organizations to deliver personalized experiences while lowering operational costs.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Collate
No
Salesforce
No
Pricing Details
$100 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
$325 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Shriramsoft
Country
India
Website
shriramsoft.com
Vendor Details
Company Name
Salesforce
Founded
1999
Country
United States
Website
www.salesforce.com/communications/cloud/
Product Features
Billing and Invoicing
Billing Portal
No
Contact Database
No
Contingency Billing
No
Customer Portal
No
Customizable Invoices
No
Dunning Management
No
Hourly Billing
No
Invoice History
No
Mobile Payments
No
Multi-Currency
No
Online Invoicing
No
Online Payments
No
Payment Processing
No
Project Billing
No
Recurring/Subscription Billing
No
Service Ticket Billing
No
Tax Calculator
No
