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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

SPoTS, which stands for Service and Problem Tracking System, is a web-based software solution designed to monitor dynamic and actionable business data. It is particularly advantageous for small to medium-sized enterprises that prefer not to handle their own information systems due to time constraints or a lack of resources. Although SPoTS is highly regarded as a trouble ticketing tool within the Information Technology sector, its capabilities extend far beyond that singular function. In fact, more than half of SPoTS' clientele operates in sectors that have no connection to Information Technology. Thanks to its versatile design, SPoTS supports a wide range of applications, including trouble ticketing, issue tracking, and customer relationship management (CRM). Developed and managed by LegendSoft, Inc., an Application Service Provider (ASP), SPoTS also offers software consulting to both public and private enterprises based in Atlanta, Georgia, showcasing its adaptability across various business needs. This makes SPoTS an invaluable asset for organizations striving for efficiency and effectiveness in their operations.

Description

A user-friendly Customer Success Management (CSM) tool designed for seamless integration into the existing tool ecosystem of small and medium-sized enterprises (SMEs). This tool currently offers integration with popular CRM systems such as HubSpot and ticketing platforms like Zendesk, allowing for the calculation of customer Health Scores derived from both ticketing and financial KPIs. Additionally, users can enhance its capabilities through various applications like Zapier and the Zendesk App. The flexibility to incorporate custom recommendations or utilize pre-existing suggestions further enriches the user experience. This adaptability ensures that SMEs can tailor the tool to meet their unique customer success needs effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

BriefYourMarket.com Yes 
HubSpot CRM No 
HubSpot Customer Platform No 
HubSpot Service Hub No 
Zapier No 
Zendesk No 

Integrations

BriefYourMarket.com No 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
HubSpot Service Hub Yes 
Zapier Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$16.99/month/admin account
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

LegendSoft

Website

www.troubleticketsoftware.com

Vendor Details

Company Name

easy_CSM

Founded

2021

Country

Germany

Website

easycsm.de/en/

Product Features

Issue Tracking

Assignment Management No 
Dashboard No 
Escalation Management No 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base No 
Project Management Yes 
Recurring Issues No 
Scheduling No 
Task Management Yes 

Product Features

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

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