Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
SPoTS, which stands for Service and Problem Tracking System, is a web-based software solution designed to monitor dynamic and actionable business data. It is particularly advantageous for small to medium-sized enterprises that prefer not to handle their own information systems due to time constraints or a lack of resources. Although SPoTS is highly regarded as a trouble ticketing tool within the Information Technology sector, its capabilities extend far beyond that singular function. In fact, more than half of SPoTS' clientele operates in sectors that have no connection to Information Technology. Thanks to its versatile design, SPoTS supports a wide range of applications, including trouble ticketing, issue tracking, and customer relationship management (CRM). Developed and managed by LegendSoft, Inc., an Application Service Provider (ASP), SPoTS also offers software consulting to both public and private enterprises based in Atlanta, Georgia, showcasing its adaptability across various business needs. This makes SPoTS an invaluable asset for organizations striving for efficiency and effectiveness in their operations.
Description
Voyance is an advanced AIOps platform that goes well beyond conventional infrastructure monitoring by integrating robust network analytics with IoT security within a unified system. It aggregates an unparalleled range of data sources, granting comprehensive insight into client behavior across the network. The AI-driven analytics engine transforms this data into practical insights and recommendations, enabling proactive network optimization and preempting potential issues. Voyance stands out as a powerful solution with a broad array of vendor and technology integrations, enhancing data collection and maximizing value throughout the organization. For instance, it is capable of examining data from various sources, including applications, Citrix virtual environments, and Unified Communications (UC) platforms. Moreover, Voyance seamlessly connects with external systems such as SIEM solutions, Cisco's Platform Exchange Grid (pxGrid), and Aruba ClearPass. Its native integration with ServiceNow significantly streamlines the process by automating the creation of trouble tickets, making it a vital tool for effective network management. The platform's versatility and depth of integration empower organizations to achieve a more resilient and efficient network infrastructure.
API Access
Has API
No
API Access
Has API
No
Integrations
BriefYourMarket.com
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
LegendSoft
Website
www.troubleticketsoftware.com
Vendor Details
Company Name
Nyansa
Founded
2013
Country
United States
Website
www.nyansa.com/voyance-platform/
Product Features
Issue Tracking
Assignment Management
No
Dashboard
No
Escalation Management
No
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
No
Project Management
Yes
Recurring Issues
No
Scheduling
No
Task Management
Yes
Product Features
Network Monitoring
Bandwidth Monitoring
Yes
Baseline Manager
Yes
Diagnostic Tools
Yes
IP Address Monitoring
Yes
Internet Usage Monitoring
Yes
Real Time Analytics
Yes
Resource Management
No
SLA Monitoring
Yes
Server Monitoring
Yes
Uptime Monitoring
Yes
Web Traffic Reporting
Yes