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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

SPoTS, which stands for Service and Problem Tracking System, is a web-based software solution designed to monitor dynamic and actionable business data. It is particularly advantageous for small to medium-sized enterprises that prefer not to handle their own information systems due to time constraints or a lack of resources. Although SPoTS is highly regarded as a trouble ticketing tool within the Information Technology sector, its capabilities extend far beyond that singular function. In fact, more than half of SPoTS' clientele operates in sectors that have no connection to Information Technology. Thanks to its versatile design, SPoTS supports a wide range of applications, including trouble ticketing, issue tracking, and customer relationship management (CRM). Developed and managed by LegendSoft, Inc., an Application Service Provider (ASP), SPoTS also offers software consulting to both public and private enterprises based in Atlanta, Georgia, showcasing its adaptability across various business needs. This makes SPoTS an invaluable asset for organizations striving for efficiency and effectiveness in their operations.

Description

Voyance is an advanced AIOps platform that goes well beyond conventional infrastructure monitoring by integrating robust network analytics with IoT security within a unified system. It aggregates an unparalleled range of data sources, granting comprehensive insight into client behavior across the network. The AI-driven analytics engine transforms this data into practical insights and recommendations, enabling proactive network optimization and preempting potential issues. Voyance stands out as a powerful solution with a broad array of vendor and technology integrations, enhancing data collection and maximizing value throughout the organization. For instance, it is capable of examining data from various sources, including applications, Citrix virtual environments, and Unified Communications (UC) platforms. Moreover, Voyance seamlessly connects with external systems such as SIEM solutions, Cisco's Platform Exchange Grid (pxGrid), and Aruba ClearPass. Its native integration with ServiceNow significantly streamlines the process by automating the creation of trouble tickets, making it a vital tool for effective network management. The platform's versatility and depth of integration empower organizations to achieve a more resilient and efficient network infrastructure.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BriefYourMarket.com Yes 

Integrations

BriefYourMarket.com No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

LegendSoft

Website

www.troubleticketsoftware.com

Vendor Details

Company Name

Nyansa

Founded

2013

Country

United States

Website

www.nyansa.com/voyance-platform/

Product Features

Issue Tracking

Assignment Management No 
Dashboard No 
Escalation Management No 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base No 
Project Management Yes 
Recurring Issues No 
Scheduling No 
Task Management Yes 

Product Features

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager Yes 
Diagnostic Tools Yes 
IP Address Monitoring Yes 
Internet Usage Monitoring Yes 
Real Time Analytics Yes 
Resource Management No 
SLA Monitoring Yes 
Server Monitoring Yes 
Uptime Monitoring Yes 
Web Traffic Reporting Yes 

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