Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
SPoTS, which stands for Service and Problem Tracking System, is a web-based software solution designed to monitor dynamic and actionable business data. It is particularly advantageous for small to medium-sized enterprises that prefer not to handle their own information systems due to time constraints or a lack of resources. Although SPoTS is highly regarded as a trouble ticketing tool within the Information Technology sector, its capabilities extend far beyond that singular function. In fact, more than half of SPoTS' clientele operates in sectors that have no connection to Information Technology. Thanks to its versatile design, SPoTS supports a wide range of applications, including trouble ticketing, issue tracking, and customer relationship management (CRM). Developed and managed by LegendSoft, Inc., an Application Service Provider (ASP), SPoTS also offers software consulting to both public and private enterprises based in Atlanta, Georgia, showcasing its adaptability across various business needs. This makes SPoTS an invaluable asset for organizations striving for efficiency and effectiveness in their operations.
Description
Utiliko serves as a comprehensive business management solution tailored for service-oriented small and medium-sized businesses (SMBs). It integrates various functionalities such as customer relationship management (CRM), project oversight, invoicing, and complete accounting features including Chart of Accounts, bank management, cash flow tracking, and purchase order handling. Additionally, it offers a help desk ticketing system with integrated time billing, human resources management covering attendance, leave, and billable rates, along with email, calendar, and e-signature capabilities—all centralized within a single platform that maintains a holistic 360-degree view of client records. The platform automates the conversion of time spent on tasks and support inquiries into billable amounts, which are then seamlessly incorporated into invoices. Essentially, it provides a streamlined alternative to using multiple separate applications such as QuickBooks, HubSpot, ClickUp, and a dedicated helpdesk, enhancing operational efficiency for businesses. By consolidating these essential tools, Utiliko empowers SMBs to focus more on their core services and less on administrative overhead.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
BriefYourMarket.com
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
LegendSoft
Website
www.troubleticketsoftware.com
Vendor Details
Company Name
Utiliko
Founded
2018
Country
United States
Website
utiliko.io
Product Features
Issue Tracking
Assignment Management
No
Dashboard
No
Escalation Management
No
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
No
Project Management
Yes
Recurring Issues
No
Scheduling
No
Task Management
Yes
Product Features
Business Management
Billing & Invoicing
No
CRM
No
Employee Management
No
Financial Management
No
Inventory Management
No
Marketing Management
No
Order Management
No
Point of Sale (POS)
No
Project Management
No
Purchasing
No
Scheduling
No
Time & Expense Tracking
No
Training Management
No
Vendor Management
No