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Description
SONIFI stands out as a premier technology provider in the hospitality sector, delivering innovative solutions that not only enhance guest experiences but also optimize operational efficiency and increase revenue generation. With a legacy spanning over four decades, SONIFI serves more than 5,400 properties and oversees an impressive portfolio of over 1.1 million hotel rooms, creating over 300 million interactions with travelers each year. Their comprehensive suite of services includes robust internet connectivity, interactive television systems that enrich in-room experiences, and streaming services like STAYCAST that allow guests to project media from their devices directly onto televisions. Additionally, they offer a diverse range of entertainment choices, featuring customized channel selections and premium on-demand content. As an officially recognized supplier of standardized solutions, SONIFI partners with top hotel brands such as Marriott, Hyatt, Hilton, Wyndham, and Choice Hotels, ensuring that their scalable technology meets the diverse needs of properties, regardless of size or brand affiliation. Their commitment to enhancing the guest experience is reflected in their continuous innovation and adaptability to industry trends.
Description
TalQ is a sophisticated cloud-based call accounting system tailored specifically for the hospitality sector, featuring an automated voicemail capability. This innovative solution empowers hotels to accurately monitor and charge for customer calls and room service requests, which leads to enhanced billing accuracy and operational effectiveness. With its role-based access control, the platform ensures that data remains secure while allowing administrators to efficiently oversee user permissions. TalQ also includes integrated deployment monitoring, which consolidates data from various properties globally into a single platform, offering valuable insights through a user-friendly dashboard. The automated voicemail function not only streamlines customer communications but also boosts guest satisfaction by allowing for swift responses to inquiries. Furthermore, TalQ encompasses additional services such as mini bar management, wake-up calls, room service, and personal voice mailboxes, all of which enrich the overall guest experience. Its versatility is evident as the solution seamlessly integrates with both on-premises setups and cloud PBX systems, providing users with choices in how they deploy the service. Overall, TalQ represents a comprehensive tool designed to enhance operational workflows and elevate guest services.
API Access
Has API
No
API Access
Has API
No
Integrations
ASSA ABLOY Academy
Yes
Agilysys Analyze
Yes
Crave
Yes
Iris
Yes
Oracle Hospitality Suite8
Yes
Protel Cloud PMS
Yes
PwC Check-In
Yes
Runtriz
Yes
SMS-iT
Yes
Integrations
ASSA ABLOY Academy
No
Agilysys Analyze
No
Crave
No
Iris
No
Oracle Hospitality Suite8
No
Protel Cloud PMS
No
PwC Check-In
No
Runtriz
No
SMS-iT
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
SONIFI
Founded
1980
Country
United States
Website
www.sonifi.com
Vendor Details
Company Name
QBurst
Founded
2004
Country
United States
Website
www.qburst.com/en-us/products/talq/
Product Features
Product Features
Call Accounting
By-Extension Reporting
No
Call Duration
No
Call Monitoring
No
Call Volume
No
Caller Identification
No
Inbound Reporting
No
Outbound Reporting
No
Unattended Call Management
No
Who Answered Log
No
