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Average Ratings 0 Ratings

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ease
features
design
support

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Description

The way clients perceive your organization during each interaction, particularly in critical moments, significantly shapes their overall sentiment towards you. Engaging in active listening throughout the customer journey allows for a profound comprehension of your clients' needs and enhances your capability to respond effectively. Undoubtedly, assessing the customer experience stands as the foundational element in executing effective business strategies. It is widely acknowledged that a satisfied customer is the cornerstone of loyalty. We assist organizations throughout every phase of project execution, beginning with design and extending to the analysis of outcomes. This includes the comprehensive creation of customer survey methodologies or voice of the customer programs. We ensure continuous data collection from the identified target audience and craft detailed reports and dashboards that facilitate informed decision-making at all organizational levels. Additionally, we implement a systematic feedback loop strategy, which encompasses post-survey engagement with clients, including strategic design and manager training, ensuring that your organization remains responsive and in tune with customer expectations. By fostering this cycle of feedback and improvement, we contribute to a culture of customer-centricity that can elevate overall satisfaction and loyalty.

Description

Gain a comprehensive understanding of your clientele and harness the capabilities of sandsiv+ throughout your company. Simplify your operations with a holistic solution that empowers every department to gather customer insights from any location at any time, fostering in-depth, real-time analytics that drive innovation within your business practices. By integrating customer feedback with operational enhancements, unify all your data to produce insightful analyses and predictions that will inform your strategic development. Centralize all customer information in one platform for a thorough perspective on feedback, encompassing surveys, social media interactions, blog discussions, contact center communications, emails, and reviews. Uncover valuable insights and ensure accessibility for all staff by equipping them with tools for predictive and prescriptive analytics. Effectively manage your data to derive insights and implement a responsive system, fostering an internal feedback loop strategy while instigating systemic transformations. Ultimately, this approach will enable your organization to adapt and thrive in changing market conditions.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Microsoft Power BI
Salesforce
Slack
SurveyMonkey
X (Twitter)

Integrations

HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Microsoft Power BI
Salesforce
Slack
SurveyMonkey
X (Twitter)

Pricing Details

$2000 per year
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SOM

Founded

1986

Country

Canada

Website

www.som.ca/en/products/customer-experience-management

Vendor Details

Company Name

SANDSIV

Founded

2010

Country

Switzerland

Website

www.sandsiv.com

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Product Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis