Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
SOFTWater, recognized as the foremost utility billing software in the industry, effectively addresses various challenges faced by utility offices while eliminating manual tasks and minimizing errors. Created by Intedata Systems, this software features intelligent document management, customizable automation, and strong integrations that allow users to efficiently manage billing for water, sanitation, sewer, gas, and electricity services. By utilizing the automation discounts provided by USPS, users can streamline their operations. The software processes customer addresses, ensuring they are verified against the most current postal service database and generating necessary reports. With its integrated CASS utility, SOFTWater simplifies the process of sending and receiving address data, and it even provides reminders for when to submit files for processing again, ensuring that users stay organized and timely in their operations. This comprehensive approach not only enhances efficiency but also significantly reduces the likelihood of costly errors in billing.
Description
efluid serves as a comprehensive and integrated customer management platform tailored to meet the unique needs of businesses in the utility industry. This solution empowers energy, water, or heating providers to oversee the full technical lifecycle while maintaining a holistic view of customer relationships. Utilizing a component-based framework, efluid connects various functional elements within complex systems, facilitating seamless integration with both front and back office operations. This architecture promotes extensive customization, enabling organizations to modify workflows and regulations according to their specific requirements. With a robust and upgradeable design, efluid guarantees stability within intricate information ecosystems. Additionally, it boasts a high degree of configurability, which allows utilities to manage a range of services, including electricity, gas, urban heating, and water, while efficiently handling intricate billing processes and meter readings through both back-office workshops and remote capabilities. The flexibility of efluid not only streamlines operations but also enhances customer satisfaction by providing tailored solutions.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Intedata Systems
Founded
1986
Country
United States
Website
www.intedata.com
Vendor Details
Company Name
efluid
Country
France
Website
www.efluid.com
Product Features
Utility Billing
ACH Payment Processing
Yes
Account Management
Yes
Billing & Invoicing
Yes
Cable
Yes
Collections Management
Yes
Customer Management
Yes
Electricity
Yes
Meter Management
Yes
Metered Billing
Yes
Move In / Move Out
Yes
Natural Gas
Yes
Non-Metered Billing
Yes
Online Payment Processing
Yes
Penalty / Cut-Off Processing
Yes
Rate Management
Yes
Service Call Management
Yes
Trash
Yes
Water
Yes
Work Order Management
Yes