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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

SMP 365 AI-Assisted ICAM is a cutting-edge solution integrated within Microsoft 365 and SharePoint that streamlines incident management and investigation processes for organizations, enabling them to effectively document incidents, perform organized inquiries, pinpoint contributing factors and root causes, execute corrective measures, and create professional reports on investigations. Notable Features Include: • Comprehensive incident notification and management • AI-enhanced ICAM investigations • 5 Whys analytical approach • PEEPO analysis methodology • Efficient evidence and image handling • Collection of witness statements and interviews • Management of corrective actions • Detailed executive investigation reports • Streamlined approval workflows • Automated email notifications and alerts • Real-time analytics and dashboards • Seamless integration with Microsoft 365 and SharePoint • Mobile-accessible interface • User-friendly options for light mode and dark mode Advantages of this solution encompass a significant reduction in the time spent on investigation administration, standardization of investigative procedures, enhancement of the quality of incident reporting, and support for compliance with governance standards, ultimately fostering a more efficient and accountable organizational environment. Additionally, the integration with existing Microsoft tools ensures a familiar user experience, making it easier for teams to adapt and leverage the platform effectively.

Description

TierZero Production Agents actively monitor incidents, manage alerts, and autonomously resolve production issues, enabling your engineering teams to release updates more swiftly. When an incident occurs, TierZero immediately engages, conducting a thorough investigation that spans your entire stack, including logs, traces, metrics, deployments, code alterations, and historical incidents. Unlike conventional AI SRE tools that merely handle triage, Production Agents encompass the entire post-merge process, which includes investigation, remediation, support Q&A, and proactive discovery. The Context Engine from TierZero integrates signals from code, infrastructure, discussions, and documentation into a dynamic knowledge graph that evolves and improves with each resolved issue. Installation within your environment can be accomplished in less than an hour, and every AI-driven investigation is fully auditable. This solution is specifically designed for highly regulated industries, such as fintech, healthcare, and cryptocurrency, where maintaining security is imperative. Furthermore, with its continuous learning capabilities, TierZero not only addresses current incidents but also anticipates potential future challenges.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Amazon CloudWatch No 
Bitbucket No 
Buildkite No 
Confluence No 
Datadog No 
Discord No 
GitHub No 
GitLab No 
Grafana Cloud No 
Jira No 
Microsoft SharePoint Yes 
Opsgenie No 
PostgreSQL No 
Rootly No 
Slack No 
Snowflake No 
Socket No 
Temporal No 
incident.io No 
pganalyze No 

Integrations

Amazon CloudWatch Yes 
Bitbucket Yes 
Buildkite Yes 
Confluence Yes 
Datadog Yes 
Discord Yes 
GitHub Yes 
GitLab Yes 
Grafana Cloud Yes 
Jira Yes 
Microsoft SharePoint No 
Opsgenie Yes 
PostgreSQL Yes 
Rootly Yes 
Slack Yes 
Snowflake Yes 
Socket Yes 
Temporal Yes 
incident.io Yes 
pganalyze Yes 

Pricing Details

$999 per user per year
Free for basic users for incident reports only, then $999 per user per year via Microsoft Billing.
Free Trial Yes 
Free Version Yes 

Pricing Details

Contact for Pricing
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

SMP 365 SAAS

Founded

2024

Country

Australia

Website

www.smp365.com

Vendor Details

Company Name

TierZero

Founded

2024

Country

United States

Website

tierzero.ai

Product Features

EHS Management

Audit Management Yes 
Corrective / Preventive Actions Yes 
Environmental Management Yes 
Environmental Risk Assessment Yes 
Forms Management Yes 
Incident Management Yes 
Industrial Safety Management Yes 
Injury Reporting Yes 
Inspection Management Yes 
MSDS Yes 
OSHA Recordkeeping Yes 
Occupational Health Management Yes 
Safety Risk Assessment Yes 
Training Management Yes 
Waste Management No 

Safety Management

Audit Management Yes 
Corrective / Preventive Actions Yes 
Incident Management Yes 
Injury Reporting Yes 
Inspection Management Yes 
OSHA Recordkeeping Yes 
Safety Risk Assessment Yes 
Training Management Yes 

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