Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Brightly SmartGov™, simplifies permitting and licensing with a public portal that brings together permit application, public notices and maps. It also allows for online payments and other information in one place. Our browser-based solution allows your organization to manage planning, permitting and licensing, inspections, code enforcement, and more in one system. Automated, mobile-enabled technology makes it easier for citizens and businesses to access the system. SmartGov, our cloud-based, mobile-friendly software, can help you increase revenue and manage licensing, code enforcement, and other matters. You can capitalize on new development opportunities, help grow, and provide a seamless experience for citizens, contractors, and businesses. A web-based portal promotes transparency and self-service, and ensures code enforcement and compliance.
Description
Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS.
Citizen Engagement
Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service.
The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time.
CCaaS
Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs.
This application helps customers increase their First Contact Resolution (FCR).
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
Contact us for pricing information.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Brightly (formerly Dude Solutions)
Founded
1999
Country
United States
Website
www.brightlysoftware.com/products/smart-gov
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
verint.com
Product Features
Code Enforcement
Case Management
Yes
Code Maintenance
Yes
Document Management
Yes
Fee Maintenance
Yes
GIS
Yes
Inspection Management
Yes
Letter Generation
No
Photo Management
No
Planning & Zoning
Yes
Violation History
Yes
Weed Abatement Control
No
Government
Budgeting & Forecasting
No
Code Enforcement
Yes
Compliance Management
Yes
Fixed Asset Management
No
Inventory Management
No
License Issuance
Yes
Permit Issuance
Yes
Purchasing & Receiving
No
Self Service Portal
Yes
Taxation & Assessment
Yes
Utility Billing
No
Work Order Management
No
Inspection
Appointment Management
Yes
Customer Database
Yes
Dispatch Management
No
Equipment Tracking
Yes
Photos In Reports
Yes
Print on Site
Yes
Report Templates
Yes
Speech Recognition
Yes
Subcontractor Management
Yes
Permit
Automated Routing
No
Building Permits
No
Business License
No
Code Enforcement
No
Customer Portal
No
Expiration Date Tracking
No
Inspection Management
No
Mobile Access
No
Online Applications
No
Online Payments
No
Parking Permits
No
Renewal Management
No
Product Features
Government
Budgeting & Forecasting
No
Code Enforcement
No
Compliance Management
No
Fixed Asset Management
No
Inventory Management
No
License Issuance
No
Permit Issuance
No
Purchasing & Receiving
No
Self Service Portal
No
Taxation & Assessment
No
Utility Billing
No
Work Order Management
No