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Description

SIP3 offers a comprehensive solution for the real-time oversight, analysis, and resolution of network performance issues, even under heavy traffic conditions. Enhance your customers' experience by providing flawless communication services regardless of your business's scale, as a positive customer experience significantly boosts your chances of achieving success. Keep an eye on live calls and address any issues promptly, ensuring you fulfill customer demands with immediate insights. With SIP3, you can expand your operations without compromising your data integrity, receiving critical information instantly regardless of your organization’s size. Maintain your focus and productivity through a streamlined, user-friendly interface that simplifies your tasks. The SIP3 OpenAPI allows for effortless integration with external platforms and solutions, ensuring that you remain at the forefront of your business while actively monitoring your VoIP network in real-time. Identify and rectify network issues before they escalate into service interruptions, safeguarding your operations. Additionally, track the essential KPIs that are vital for your business's growth, all while conserving your valuable time and resources. This innovative approach not only enhances efficiency but also positions your company for sustained success.

Description

See exactly who's calling, who's answering, and how your phone system is performing — without wrestling with raw CDRs or clunky built-in tools. VoIP Detective turns the call data from Cisco CallManager (CUCM), Cisco CUBE, Webex Calling, and Microsoft Teams into clear, searchable reports that anyone on your team can use. Because it installs as a virtual machine inside your own environment, your call records stay on your infrastructure — nothing is shipped off to a vendor cloud. Most teams have it deployed and pulling reports within half an hour. Managers can run their own team and call-activity reports without help from IT, while administrators get the depth they need: inbound, outbound, and hunt-group reporting (including who answered and which calls were abandoned), busy-hour analysis for staffing, network-quality troubleshooting by jitter, latency, and packet loss, gateway capacity planning, and endpoint utilization to reclaim unused licenses. The free Lite edition never expires and places no limit on users or devices. VoIP Detective Pro unlocks unlimited data retention, scheduled report delivery, emergency-call alerts, GDPR phone-number masking, CUBE analytics, and a live UCCX wallboard — all at a single flat yearly rate that doesn't change with the size of your deployment.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cisco Unified Border Element (CUBE) No 
Cisco Unified Communications Manager No 
Cisco Unified Contact Center No 
Cisco Unity Connection No 
Cisco Webex Calling No 
Microsoft Teams No 

Integrations

Cisco Unified Border Element (CUBE) Yes 
Cisco Unified Communications Manager Yes 
Cisco Unified Contact Center Yes 
Cisco Unity Connection Yes 
Cisco Webex Calling Yes 
Microsoft Teams Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

$0
VoIP Detective Free is 100% free, forever — no expiration, and no limit on users or devices.

VoIP Detective Pro is a flat $1,499 USD/year. One price covers it all: CUCM, CUBE, Webex Calling, and Microsoft Teams reporting, with unlimited devices, users, reports, and administrators — no per-seat fees, no per-device fees, and no sales quote required. Pro also adds unlimited data retention, scheduled email reports, emergency-call alerts, GDPR number masking, and a UCCX wallboard.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

SIP3

Country

United States

Website

sip3.io

Vendor Details

Company Name

VoIP Detective

Founded

2019

Country

United States

Website

www.voipdetective.com

Product Features

VoIP Monitoring

Alerts / Notifications No 
Call Detail Record (CDR) Analysis No 
Call Quality Monitoring No 
IP SLA Monitoring No 
Jitter Testing No 
Latency Monitoring No 
MOS Monitoring No 
Packet Loss Monitoring No 
QoS Monitoring No 
Reporting / Analytics No 
Troubleshooting No 

Product Features

Call Tracking

CRM Yes 
Call Log Yes 
Call Recording No 
Call Routing Yes 
Caller Identification Yes 
Campaign Management No 
Conversion Tracking No 
IVR / Voice Recognition No 
Keyword Tracking No 

VoIP Monitoring

Alerts / Notifications Yes 
Call Detail Record (CDR) Analysis Yes 
Call Quality Monitoring Yes 
IP SLA Monitoring No 
Jitter Testing Yes 
Latency Monitoring Yes 
MOS Monitoring Yes 
Packet Loss Monitoring Yes 
QoS Monitoring Yes 
Reporting / Analytics Yes 
Troubleshooting Yes 

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