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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

SAP solutions extend far beyond the capabilities of conventional CRM systems. They incorporate advanced in-memory technology and Big Data analytics, enabling you to facilitate real-time, contextual, and personalized engagement with customers across various channels and business sectors. Gain profound insights into customer behavior and social trends to enhance your impact on every transaction, regardless of location. Ensure that each customer feels uniquely valued by delivering tailored experiences across all platforms. Our solutions also enhance the digital shopping experience, creating seamless interactions through mobile, social, and e-commerce channels. Equip your service representatives with the necessary visibility into customer needs and immediate problem-solving tools to foster loyalty and optimize costs effectively. This comprehensive approach not only strengthens customer relationships but also drives significant business growth.

Description

Customers consistently share their feedback, and with inQuba's user-friendly graphical interface, omni-channel survey creation and management enables them to provide insights at any point in their journey through their chosen channels. Each survey is tailored and contextualized, utilizing a comprehensive view of each customer to ensure relevance. This approach ensures that the right insights reach the appropriate individuals promptly. inQuba also facilitates the categorization of feedback into various channels for distinct audiences, allowing for the escalation of critical concerns based on predefined criteria, such as a low Net Promoter Score or negative sentiments identified in detailed feedback analysis. Teams can collaboratively address issues within established service level agreements while leveraging a built-in workflow, promoting effective resolution. The journeys of your customers reveal valuable insights, so by modeling their experiences with defined steps and service channels, you can effectively connect both structured and unstructured feedback to each phase of their journey, enhancing the overall understanding of customer experiences. Ultimately, this process empowers businesses to adapt and improve their services based on real-time insights.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Clear Spider Yes 
Colabo Yes 
ComplianceQuest Yes 
Data Secure Yes 
EASY DMS Yes 
ExpertusONE LMS Yes 
FreightExchange Yes 
Google Cloud Identity Yes 
Khoros Community Yes 
Manthan CDP++ Yes 
Mimasa AI Yes 
NETSOFT MLM Yes 
NiCE CXone Mpower Yes 
SAP Joule Yes 
SAP Marketing Cloud Yes 
Vocalcom Yes 
bao Yes 
eBuyerAssist Yes 
fielddrive Yes 

Integrations

Clear Spider No 
Colabo No 
ComplianceQuest No 
Data Secure No 
EASY DMS No 
ExpertusONE LMS No 
FreightExchange No 
Google Cloud Identity No 
Khoros Community No 
Manthan CDP++ No 
Mimasa AI No 
NETSOFT MLM No 
NiCE CXone Mpower No 
SAP Joule No 
SAP Marketing Cloud No 
Vocalcom No 
bao No 
eBuyerAssist No 
fielddrive No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

SAP

Founded

1972

Country

Germany

Website

www.sap.com

Vendor Details

Company Name

inQuba

Founded

2010

Country

South Africa

Website

www.inquba.com/products-cx/

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Lead Management

Activity Tracking No 
Campaign Management No 
Lead Capture No 
Lead Distribution No 
Lead Nurturing No 
Lead Scoring No 
Lead Segmentation Yes 
Pipeline Management Yes 
Prospecting Tools No 
Source Tracking No 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Alternatives

Alternatives

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