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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Transform anonymous visitors into recognized, devoted customers through the implementation of customer identity and access management (CIAM) software. By minimizing obstacles during the registration process, you can create trustworthy and tailored interactions that enhance the overall customer journey. Leverage first-party data to drive meaningful customer experiences. With SAP's Customer Identity and Access Management solutions designed for B2C, you can establish comprehensive, centralized customer profiles that are integrated across all your digital platforms. Ensure seamless customer interactions with adaptable registration processes and social authentication methods that can be tailored to meet various business needs. Protect each point of engagement using federated standards and a variety of options, including single sign-on, risk-based authentication, multifactor authentication, and password-less solutions. Furthermore, enhance personalization by aggregating profile data in a responsive, indexed database and facilitating bidirectional data exchanges with other customer engagement tools, ultimately enriching customer relationships. This strategic approach not only boosts customer loyalty but also drives long-term business success.

Description

Transforming anonymous site visitors into dedicated patrons is essential for businesses. By providing smooth interactions, fostering trust, and creating tailored digital experiences, companies can effectively engage with their clientele, partners, and customers alike. Enhance the B2C engagement process by ensuring that new and returning customers are easily identified and provided with relevant experiences through SAP Customer Identity and Access Management solutions. Quickly onboard users with a straightforward registration process and enhance personal interactions using social login functionalities. Strengthen omnichannel strategies with robust capabilities like single sign-on, SAML 2.0, and Open ID Connect to ensure secure data sharing and authentication. Close data gaps by developing unified customer profiles, allowing for the delivery of trustworthy and personalized experiences. Furthermore, expedite the market launch of new services, streamline the management of identity lifecycles, and mitigate potential risks with SAP Customer Identity and Access Management solutions tailored specifically for B2B environments. By integrating these solutions, businesses not only enhance customer satisfaction but also significantly improve their overall operational efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

SAP Joule Yes 
Aritic PinPoint No 
BIGDBM No 
BlueConic No 
Cool Tabs No 
InEvent No 
Mailchimp No 
Optimizely One No 
Pivotree No 
Qualifio No 
RainFocus No 
SAP Store No 
Salesfloor No 
Showpad Coach No 
Ultra Commerce Yes 
VK No 
Viafoura No 
Wyng No 

Integrations

SAP Joule Yes 
Aritic PinPoint Yes 
BIGDBM Yes 
BlueConic Yes 
Cool Tabs Yes 
InEvent Yes 
Mailchimp Yes 
Optimizely One Yes 
Pivotree Yes 
Qualifio Yes 
RainFocus Yes 
SAP Store Yes 
Salesfloor Yes 
Showpad Coach Yes 
Ultra Commerce No 
VK Yes 
Viafoura Yes 
Wyng Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

SAP

Founded

1972

Country

Germany

Website

www.sap.com/products/customer-identity.html

Vendor Details

Company Name

SAP

Founded

1972

Country

Germany

Website

www.sap.com/products/crm/customer-data-management.html

Product Features

Customer Identity and Access Management (CIAM)

Access Certification No 
Access Management No 
Analytics / Reporting No 
Automatic User/Device Recognition No 
Behavioral Analytics No 
Credential Management No 
Data Security No 
Multi-Factor Authentication (MFA) No 
Privacy / Consent Management No 
Real Time Notifications No 
Self-Service Portal No 
Single Sign On No 
User Provisioning No 

Product Features

Customer Data Platforms (CDP)

Behavioral Analytics No 
Campaign Management No 
Customer Profiles No 
Customer Segmentation No 
Data Integration No 
Data Matching No 
GDPR Compliance No 
Personalization No 
Predictive Modeling No 

Alternatives

Alternatives

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