Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Runframe offers a solution for incident management and on-call scheduling specifically designed for engineering teams and is seamlessly integrated within Slack. By using the command /incident, teams can easily declare incidents, prompting Runframe to automatically create a dedicated channel, designate responders, and keep a comprehensive log of every action taken. The system also features on-call rotations paired with escalation policies that notify the appropriate individual if there is no response. To enhance operational efficiency, analytics monitor metrics like MTTR, MTTA, and on-call equity, while post-incident evaluations utilize timelines that are generated automatically for a detailed review. This ensures that teams can effectively learn from past incidents and continually improve their response strategies.
Description
root9 is an Alert Management, On-Call, and IT service management (ITSM) platform for IT Operations, NOC, SRE, DevOps, Platform Engineering, and Infrastructure teams. It runs the full operational lifecycle on one foundation that learns from your operation itself, so alerts, incidents, changes, problems, requests, and on-call response all share the same operational identity, memory, and understanding.
root9 provides alert management, event correlation, incident management, problem management, change management, service request management, on-call and escalation management, knowledge management, operational analytics, automation, and collaboration in Microsoft Teams and Slack.
AI agents assist on every record, from incident investigation and change preflight checks to problem root cause and request fulfillment, with the evidence and reasoning shown so your team decides what happens next.
Instead of a CMDB nobody keeps current,
root9 builds operational identity from real activity through its Identity Correlation Database (ICDB): a self-building inventory earned by evidence, not maintained by hand. By combining alert data, response behavior, ownership, correlations, and operational history, root9 reduces alert fatigue, improves incident response, increases visibility, and uncovers the operational patterns that traditional monitoring and observability tools often miss. It gets sharper every time you use it. Built to learn, not to be taught.
Works alongside Splunk, Datadog, Grafana, Azure Monitor, CloudWatch, New Relic, Prometheus, Dynatrace, ServiceNow, Jira, Microsoft Teams, Slack, and more, complementing your existing monitoring and ITSM investments.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Slack
Yes
AXIOM
No
Amazon CloudWatch
No
Azure Monitor
No
Checkly
No
Checkmk
No
Datadog
No
Google Cloud Monitoring
No
Graylog
No
Honeybadger
No
Integrations
Slack
Yes
AXIOM
Yes
Amazon CloudWatch
Yes
Azure Monitor
Yes
Checkly
Yes
Checkmk
Yes
Datadog
Yes
Google Cloud Monitoring
Yes
Graylog
Yes
Honeybadger
Yes
Pricing Details
$15/user/month
Free Trial
Yes
Free Version
Yes
Pricing Details
$179/month unlimited users
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Runframe
Founded
2025
Website
runframe.io
Vendor Details
Company Name
root9
Founded
2026
Country
United States
Website
root9.io
Product Features
Incident Management
Audit Trail
No
Corrective Actions (CAPA)
No
Disaster Recovery
No
IT Incident Management
No
Incident Reporting
No
OSHA Compliance
No
Root-Cause Diagnosis
No
Safety Management
No
Task Management
No
Ticket Management
No
Product Features
Incident Response
Attack Behavior Analytics
No
Automated Remediation
No
Compliance Reporting
Yes
Forensic Data Retention
No
Incident Alerting
Yes
Incident Database
Yes
Incident Logs
Yes
Incident Reporting
Yes
Privacy Breach Reporting
No
SIEM Data Ingestion / Correlation
No
SLA Tracking / Management
Yes
Security Orchestration
No
Threat Intelligence
No
Timeline Analysis
Yes
Workflow Automation
Yes
Workflow Management
No