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features
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support

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Description

Runbook is an independent operations platform that transforms the workflow of an operations team into AI-driven agents capable of executing tasks from start to finish within existing business systems. These agents can function across various communication channels such as phone calls, emails, SMS, Microsoft Teams, Slack, web chat, as well as within ERP and CRM systems, spreadsheets, vendor portals, and even older systems that lack APIs by utilizing browser automation. Teams articulate their workflows using simple language and supply standard operating procedures, training materials, call recordings, carrier guidelines, and historical work data to enable the agent to understand the operational processes thoroughly, including exceptional scenarios and informal knowledge. Unlike a co-pilot, the agent takes full ownership of the entire workflow, managing everything from the initial incoming request to system updates and resolution. Capable of streamlining tasks such as scheduling appointments, managing accounts payable and receivable, overseeing order processing, providing status updates, coordinating with vendors, making calls, and conducting follow-ups, the agent significantly enhances operational efficiency. In doing so, it allows teams to focus on more strategic initiatives while routine operations are handled seamlessly.

Description

Workativ is an AI Agent platform designed for HR and IT teams to deploy AI agents that answer employee questions — PTO, benefits, policy queries, password resets — and autonomously run onboarding, offboarding, 30/60/90 check-ins, performance cycles, hiring, access provisioning, compliance workflows, and more. So your team stops being buried in operations. Workativ’s core capabilities that help you superpower your support & operations • AI Agents that automate your support operations answering employee questions in 95+ languages and taking real action in HR and IT apps — checking live PTO balances, employee benefits, access issues, password resets, submitting leave requests, policy questions, updating records — without HR or IT involvement. Deploy AI in Slack, Microsoft Teams, and other channels. • AI Agents that run the most repeatable HR or IT processes and workflows autonomously for employee onboarding, offboarding, 30/60/90 check-ins, performance review cycles, benefits enrollment, license assignment, compliance training, expense claims, and more. Workativ integrates with Workday, UKG, ADP, BambooHR, Personio, Sage, Oracle HRSM, any HRIS, Okta, Azure AD, Office 365, ServiceNow, Jira Service Management, Freshservice, Slack, Microsoft Teams, SharePoint, Google Drive, Notion, Unily, and 100+ other tools. Supports 95+ languages. Deploy in days. No coding required. Workativ offers SOC 2 Type II, PII data protection, ISO 27001, GDPR, AI Security & Guardrails, HIPAA compliant, and 25+ security controls. Built for the HR & IT teams that need enterprise-grade security from day one. Get your free trial - sign up now.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft 365 Yes 
Microsoft Outlook Yes 
Microsoft Teams Yes 
Salesforce Yes 
Slack Yes 
AWS Identity and Access Management (IAM) No 
Corrigo Yes 
Freshdesk No 
Freshservice No 
Google Calendar No 
Google Drive No 
Jamf Now No 
Microsoft Excel Yes 
Oracle Cloud Infrastructure Yes 
Ping Identity No 
PurelyHR No 
UKG Pro No 
UKG Ready No 
Zendesk No 
Zoho People No 

Integrations

Microsoft 365 Yes 
Microsoft Outlook Yes 
Microsoft Teams Yes 
Salesforce Yes 
Slack Yes 
AWS Identity and Access Management (IAM) Yes 
Corrigo No 
Freshdesk Yes 
Freshservice Yes 
Google Calendar Yes 
Google Drive Yes 
Jamf Now Yes 
Microsoft Excel No 
Oracle Cloud Infrastructure No 
Ping Identity Yes 
PurelyHR Yes 
UKG Pro Yes 
UKG Ready Yes 
Zendesk Yes 
Zoho People Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$99/month
The essentials to get you and your team up and running. Experience the full power of Workativ with a 14-day trial.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Runbook

Founded

2025

Country

United States

Website

myrunbook.com

Vendor Details

Company Name

Workativ

Founded

2019

Country

United States

Website

workativ.com

Product Features

Product Features

Alternatives

Alternatives