Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Ruckus SPoT, or Smart Positioning Technology, stands out as the first cloud-based suite of location-based services (LBS) for Smart Wi-Fi, offering carriers and enterprises the opportunity to implement a diverse array of value-added services that can significantly boost their profitability while improving users' online experiences. The latest iteration of this technology, known as Cloud Hosted SPoT 2.0, facilitates real-time analytics on a large scale, enabling accurate indoor positioning and effective LBS. It equips users with tools for developing radio maps, calibrating specific venues, and seamlessly integrating with mobile applications to provide contextually relevant services. In addition, SPoT features advanced capabilities such as heat mapping, footfall analytics, and dwell time assessments, which are vital for optimizing the use of space and fostering greater customer engagement. This innovative technology not only empowers businesses to understand user behavior better but also enhances their ability to create tailored experiences that meet the needs of their clientele.
Description
SPoTS, which stands for Service and Problem Tracking System, is a web-based software solution designed to monitor dynamic and actionable business data. It is particularly advantageous for small to medium-sized enterprises that prefer not to handle their own information systems due to time constraints or a lack of resources. Although SPoTS is highly regarded as a trouble ticketing tool within the Information Technology sector, its capabilities extend far beyond that singular function. In fact, more than half of SPoTS' clientele operates in sectors that have no connection to Information Technology. Thanks to its versatile design, SPoTS supports a wide range of applications, including trouble ticketing, issue tracking, and customer relationship management (CRM). Developed and managed by LegendSoft, Inc., an Application Service Provider (ASP), SPoTS also offers software consulting to both public and private enterprises based in Atlanta, Georgia, showcasing its adaptability across various business needs. This makes SPoTS an invaluable asset for organizations striving for efficiency and effectiveness in their operations.
API Access
Has API
No
API Access
Has API
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
RUCKUS Networks
Founded
2004
Country
United States
Website
support.ruckuswireless.com/products/74-ruckus-spot#f-product-facet=SPoT
Vendor Details
Company Name
LegendSoft
Website
www.troubleticketsoftware.com
Product Features
Product Features
Issue Tracking
Assignment Management
No
Dashboard
No
Escalation Management
No
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
No
Project Management
Yes
Recurring Issues
No
Scheduling
No
Task Management
Yes