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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Ruckus SPoT, or Smart Positioning Technology, stands out as the first cloud-based suite of location-based services (LBS) for Smart Wi-Fi, offering carriers and enterprises the opportunity to implement a diverse array of value-added services that can significantly boost their profitability while improving users' online experiences. The latest iteration of this technology, known as Cloud Hosted SPoT 2.0, facilitates real-time analytics on a large scale, enabling accurate indoor positioning and effective LBS. It equips users with tools for developing radio maps, calibrating specific venues, and seamlessly integrating with mobile applications to provide contextually relevant services. In addition, SPoT features advanced capabilities such as heat mapping, footfall analytics, and dwell time assessments, which are vital for optimizing the use of space and fostering greater customer engagement. This innovative technology not only empowers businesses to understand user behavior better but also enhances their ability to create tailored experiences that meet the needs of their clientele.

Description

SPoTS, which stands for Service and Problem Tracking System, is a web-based software solution designed to monitor dynamic and actionable business data. It is particularly advantageous for small to medium-sized enterprises that prefer not to handle their own information systems due to time constraints or a lack of resources. Although SPoTS is highly regarded as a trouble ticketing tool within the Information Technology sector, its capabilities extend far beyond that singular function. In fact, more than half of SPoTS' clientele operates in sectors that have no connection to Information Technology. Thanks to its versatile design, SPoTS supports a wide range of applications, including trouble ticketing, issue tracking, and customer relationship management (CRM). Developed and managed by LegendSoft, Inc., an Application Service Provider (ASP), SPoTS also offers software consulting to both public and private enterprises based in Atlanta, Georgia, showcasing its adaptability across various business needs. This makes SPoTS an invaluable asset for organizations striving for efficiency and effectiveness in their operations.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BriefYourMarket.com No 
Fydelia Yes 
RaGaPa CaptiveXS Yes 

Integrations

BriefYourMarket.com Yes 
Fydelia No 
RaGaPa CaptiveXS No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

RUCKUS Networks

Founded

2004

Country

United States

Website

support.ruckuswireless.com/products/74-ruckus-spot#f-product-facet=SPoT

Vendor Details

Company Name

LegendSoft

Website

www.troubleticketsoftware.com

Product Features

Issue Tracking

Assignment Management No 
Dashboard No 
Escalation Management No 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base No 
Project Management Yes 
Recurring Issues No 
Scheduling No 
Task Management Yes 

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