Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Part of the Enhanced Planning Pack, the Routing Analysis app is one of several powerful tools to streamline your material resource planning (MRP) in Dynamics 365 Business Central, driving smarter, faster decisions across inventory and production.
• Improved Cost Accuracy: Align actual production times with planned costs, reducing cost discrepancies and enhancing budgeting.
• Enhanced Scheduling Efficiency: Leverage accurate timing data to refine scheduling, ensuring timely deliveries and optimal resource use.
• Reduced Process Variability: Identify and address timing inconsistencies, increasing production reliability and quality control.
• Streamlined Bottleneck Resolution: Detect process bottlenecks quickly, allowing for adjustments that keep workflows smooth and productive.
• Better Resource Utilization: Optimize routings to match real-world conditions, preventing overuse or underuse of resources.
• Informed Decision-Making: Access actionable insights to make adjustments that directly improve efficiency and profitability.
• Integrated Planning: Achieve seamless collaboration across Business Central's planning tools, supporting a cohesive production strategy.
Description
Always deliver an extraordinary customer experience
Zence Ticket Management allows you to manage, categorize & prioritise customer communication across multiple channels.
Provide multi-channel support
Streamline all customer conversations in one place. Tickets can be accessed through the brand's social media, email and call communications.
Access 360deg customer view
Before you begin a conversation, know your customer. Consider their previous interactions with your brand. View their information and preferences in order to offer tailored solutions
Prioritise tickets and escalate them
Ensure your customers receive the right support at the correct time. Automatically escalate tickets based on urgency and category to provide timely support
Save time by using canned responses
Pre-drafted response templates will ensure consistency in tone. Add a personal touch to templates as needed
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Microsoft Dynamics 365 Business Central
No
Pricing Details
Visit the Routing Analysis app page
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Insight Works
Founded
2008
Country
Canada
Website
dmsiworks.com
Vendor Details
Company Name
Easyrewardz
Founded
2002
Country
India
Website
zencecrm.com/products/zence-service/ticket-management/
Product Features
Manufacturing
Accounting Integration
No
ERP
Yes
MES
No
MRP
Yes
Maintenance Management
No
Purchase Order Management
No
Quality Management
No
Quotes/Estimates
No
Reporting/Analytics
Yes
Safety Management
No
Shipping Management
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No