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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Part of the Enhanced Planning Pack, the Routing Analysis app is one of several powerful tools to streamline your material resource planning (MRP) in Dynamics 365 Business Central, driving smarter, faster decisions across inventory and production. • Improved Cost Accuracy: Align actual production times with planned costs, reducing cost discrepancies and enhancing budgeting. • Enhanced Scheduling Efficiency: Leverage accurate timing data to refine scheduling, ensuring timely deliveries and optimal resource use. • Reduced Process Variability: Identify and address timing inconsistencies, increasing production reliability and quality control. • Streamlined Bottleneck Resolution: Detect process bottlenecks quickly, allowing for adjustments that keep workflows smooth and productive. • Better Resource Utilization: Optimize routings to match real-world conditions, preventing overuse or underuse of resources. • Informed Decision-Making: Access actionable insights to make adjustments that directly improve efficiency and profitability. • Integrated Planning: Achieve seamless collaboration across Business Central's planning tools, supporting a cohesive production strategy.

Description

Always deliver an extraordinary customer experience Zence Ticket Management allows you to manage, categorize & prioritise customer communication across multiple channels. Provide multi-channel support Streamline all customer conversations in one place. Tickets can be accessed through the brand's social media, email and call communications. Access 360deg customer view Before you begin a conversation, know your customer. Consider their previous interactions with your brand. View their information and preferences in order to offer tailored solutions Prioritise tickets and escalate them Ensure your customers receive the right support at the correct time. Automatically escalate tickets based on urgency and category to provide timely support Save time by using canned responses Pre-drafted response templates will ensure consistency in tone. Add a personal touch to templates as needed

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Microsoft Dynamics 365 Business Central Yes 

Integrations

Microsoft Dynamics 365 Business Central No 

Pricing Details

Visit the Routing Analysis app page
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Insight Works

Founded

2008

Country

Canada

Website

dmsiworks.com

Vendor Details

Company Name

Easyrewardz

Founded

2002

Country

India

Website

zencecrm.com/products/zence-service/ticket-management/

Product Features

Manufacturing

Accounting Integration No 
ERP Yes 
MES No 
MRP Yes 
Maintenance Management No 
Purchase Order Management No 
Quality Management No 
Quotes/Estimates No 
Reporting/Analytics Yes 
Safety Management No 
Shipping Management No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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