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Average Ratings 49 Ratings

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Average Ratings 0 Ratings

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Description

RouteGenie is non-emergency medical transportation software for operations running 25 to 500+ vehicles. It combines NEMT scheduling software and route optimization with native multiload, real-time NEMT dispatch software, Medicaid and broker billing with CMS 1500 and claim scrubbing, and fleet compliance in one single-tenant platform. Multi-site operators run every location in one instance with role-based access and a full audit trail on every trip change. ImportGenie automates trip intake and status return across 28 live broker and payer integrations, including ModivCare, MTM, Veyo, Verida, SafeRide Health, Alivi, New York MAS, Uber Health and transit authorities. Subcontractor vehicles are visible on the same live map as owned fleet. SAML2 SSO (Entra ID, Okta, OneLogin, Google Workspace), SOC 2 Type 1, open REST API, iOS and Android driver apps, passenger app, and a payer and facility portal. Flat per-vehicle pricing with unlimited trips and unlimited users. 600+ fleets, 20,000+ vehicles, ~50,000 trips daily.

Description

Enhance both productivity and customer satisfaction through the leading auto-complete solution available today. A significant portion, over 95%, of customer service interactions often involve repetitive phrases. By utilizing intelligent sentence completions, these redundancies can be anticipated, allowing your team to focus less on monotonous typing and more on delivering exceptional service. This approach not only boosts productivity but also elevates the quality of responses, resulting in quicker replies to customer inquiries. Consequently, this creates additional time for your clients and your service staff alike. Maintaining a consistent tone of voice is essential for any brand's identity. TypeGenie's suggested phrases promote a uniform style among the support team. These completions are not only highly relevant but also tailored to individual needs, as they draw upon your previous tickets. Leveraging state-of-the-art artificial intelligence, specifically deep learning with self-learning capabilities, means that the more frequently your team engages with TypeGenie, the more refined the suggestions become. Ultimately, this fosters a more effective and personalized customer service experience.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Authorize.Net Yes 
Freshdesk No 
Google Maps Yes 
HealthQx Yes 
Intercom No 
Microsoft Dynamics 365 No 
NovusMED Yes 
Salesforce No 
Trapeze Software Yes 
Twilio Yes 
VectorCare Yes 
Zendesk No 
Zendesk Chat No 

Integrations

Authorize.Net No 
Freshdesk Yes 
Google Maps No 
HealthQx No 
Intercom Yes 
Microsoft Dynamics 365 Yes 
NovusMED No 
Salesforce Yes 
Trapeze Software No 
Twilio No 
VectorCare No 
Zendesk Yes 
Zendesk Chat Yes 

Pricing Details

$50/vehicle/month
Flat per-vehicle pricing from $50 per vehicle per month, with unlimited trips and unlimited users at every tier, no per-trip fees and no per-seat licensing, fleet-based tiers scaling from a single vehicle to 500+, and enterprise agreements for multi-site and multi-region operations.
Free Trial No 
Free Version No 

Pricing Details

$199 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

RouteGenie

Founded

2018

Country

United States

Website

routegenie.com

Vendor Details

Company Name

TypeGenie

Founded

2015

Country

United Kingdom

Website

www.typegenie.net

Product Features

NEMT

RouteGenie is a comprehensive software solution designed specifically for Non-Emergency Medical Transportation (NEMT) providers, aimed at optimizing their operations while ensuring compliance and cost efficiency. This platform consolidates various functions—including routing, scheduling, eligibility verification, dispatching, billing, and broker integrations—into a single system. It features advanced capacity management, transportation mode matching, and multiload capabilities that enable organizations to efficiently organize compatible trips and enhance vehicle utilization. RouteGenie caters to diverse needs, such as dialysis, behavioral health services, recurring medical appointments, and same-day transportation requests, offering user-friendly tools and automated reminders to minimize no-show rates. With customizable workflows and robust compliance functionalities, RouteGenie enhances the smooth operation of NEMT services, leading to improved punctuality and better access to care. Currently, over 600 fleets and more than 20,000 vehicles utilize RouteGenie across 46 states, facilitating approximately 50,000 trips each day, supported by 28 active broker and payer integrations.

Automated Scheduling Yes 
Billing and Invoicing Yes 
Client Notifications Yes 
Computer Aided Dispatch Yes 
Customer Database Yes 
Fuel Management No 
Import / Export Data Yes 
In-Vehicle Hardware Yes 
Mileage Tracking Yes 
Online Booking Yes 
Order Management Yes 
Reporting Yes 
Routing Yes 
Scheduling Yes 
Vehicle Tracking Yes 

Route Planning

RouteGenie is an intelligent route optimization tool specifically developed for providers of medical and paratransit services seeking to enhance their scheduling efficiency and accuracy. This platform creates optimized travel routes by considering various factors, including passenger requirements, time constraints, mobility needs, and the capacity of vehicles. Featuring sophisticated multiload functionality, RouteGenie discovers chances to consolidate riders heading in the same direction, enabling providers to operate with fewer vehicles while ensuring high punctuality rates. Dispatchers have the flexibility to modify routes in real-time, oversee recurring journeys, and maximize the operational efficiency of each vehicle. By leveraging RouteGenie, organizations can lower operational expenses and elevate the overall experience for passengers. Companies managing fleets of 25 to over 500 vehicles can reconstruct an entire day's schedule in mere seconds, all in one go, without manual input. Currently, more than 600 fleets and 20,000 vehicles utilize RouteGenie for approximately 50,000 trips daily, resulting in an average reduction of 10-20% in both the number of vehicles on the road and total miles traveled.

Capacity Planning Yes 
Drag & Drop Scheduling Yes 
Driver Management Yes 
Emergency Dispatch Yes 
GPS Tracking Yes 
Performance Metrics Yes 
Route Costing Yes 
Territory Management Yes 

Transportation Dispatch

RouteGenie provides an advanced dispatch solution tailored for transportation companies seeking comprehensive oversight of their daily functions. Dispatchers have the ability to promptly assign and amend trips, track real-time vehicle movements, and engage with drivers through a centralized platform. The system is designed to optimize capacity, accommodate mobility needs, and leverage multiload options, enhancing ride grouping and maximizing fleet efficiency. With automated scheduling and trip notifications, manual workload and potential errors are significantly minimized, while real-time updates offer teams complete transparency throughout the day. RouteGenie's customizable workflows and ability to handle high-volume demands enable a more predictable, efficient, and scalable dispatch process. The dispatch system operates seamlessly across multiple locations, allowing for role-based access and integration of subcontractor vehicles alongside the owned fleet on a single live interface, complete with a comprehensive audit trail for all trip modifications. Currently, RouteGenie services over 600 fleets, manages more than 20,000 vehicles, and facilitates approximately 50,000 trips each day.

Billing & Invoicing Yes 
Computer Aided Dispatch Yes 
Customer Database Yes 
Emergency Dispatch Yes 
Fuel Management Yes 
Mileage Tracking Yes 
Order Management Yes 
Routing Yes 
Scheduling Yes 
Vehicle Tracking Yes 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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