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Average Ratings 48 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

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Description

Everything you need in your NEMT program. RouteGenie reduces your costs by creating the most efficient schedule every day based on your vehicles' capacity. RouteGenie customers experience a 10%-20% reduction in vehicle miles and vehicles on the road. Every day brings new trip changes: no shows, driver calls offs, vehicle breakdowns, and new trips. DispatchGenie automatically adjusts in real time, making dispatching decisions and even mutiloading trips. Transportation providers can source trips from many different sources. It is crucial to bring all these information together in one place. ImportGenie provides best-in-class real-time integrations that allow information to flow seamlessly into your systems. BillingGenie makes it easy to generate all your billing, which helps you to maintain your business' financial health. This includes broker billing and CMS 1500 forms.

Description

Enhance both productivity and customer satisfaction through the leading auto-complete solution available today. A significant portion, over 95%, of customer service interactions often involve repetitive phrases. By utilizing intelligent sentence completions, these redundancies can be anticipated, allowing your team to focus less on monotonous typing and more on delivering exceptional service. This approach not only boosts productivity but also elevates the quality of responses, resulting in quicker replies to customer inquiries. Consequently, this creates additional time for your clients and your service staff alike. Maintaining a consistent tone of voice is essential for any brand's identity. TypeGenie's suggested phrases promote a uniform style among the support team. These completions are not only highly relevant but also tailored to individual needs, as they draw upon your previous tickets. Leveraging state-of-the-art artificial intelligence, specifically deep learning with self-learning capabilities, means that the more frequently your team engages with TypeGenie, the more refined the suggestions become. Ultimately, this fosters a more effective and personalized customer service experience.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Authorize.Net
Freshdesk
Google Maps
HealthQx
Intercom
Microsoft Dynamics 365
NovusMED
Salesforce
Sentry
Twilio
Zendesk
Zendesk Chat

Integrations

Authorize.Net
Freshdesk
Google Maps
HealthQx
Intercom
Microsoft Dynamics 365
NovusMED
Salesforce
Sentry
Twilio
Zendesk
Zendesk Chat

Pricing Details

$50
Free Trial
Free Version

Pricing Details

$199 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

RouteGenie

Founded

2018

Country

United States

Website

routegenie.com

Vendor Details

Company Name

TypeGenie

Founded

2015

Country

United Kingdom

Website

www.typegenie.net

Product Features

NEMT

RouteGenie is a comprehensive software platform designed specifically for non-emergency medical transportation (NEMT) providers, aimed at optimizing their operations and ensuring compliance while being cost-effective. This unique medical transport solution encompasses all necessary functionalities for growth and scalability. The platform efficiently handles routing, scheduling, eligibility verification, dispatch, billing, and broker integrations from a single interface. It enhances capacity management and matches modes of transportation, allowing organizations to consolidate compatible trips and enhance the utilization of their vehicles. RouteGenie caters to various needs including dialysis, behavioral health services, routine medical appointments, and same-day transport requests, featuring user-friendly tools and automated reminders that effectively minimize no-show rates. With customizable workflows and robust compliance capabilities, RouteGenie streamlines NEMT operations, bolstering on-time performance and access to healthcare services.

Automated Scheduling
Billing and Invoicing
Client Notifications
Computer Aided Dispatch
Customer Database
Fuel Management
Import / Export Data
In-Vehicle Hardware
Mileage Tracking
Online Booking
Order Management
Reporting
Routing
Scheduling
Vehicle Tracking

Route Planning

RouteGenie is an advanced route optimization platform specifically crafted for healthcare and paratransit transportation services seeking to enhance their scheduling efficiency and accuracy. This innovative system generates the best possible routes by taking into account rider preferences, specific time constraints, mobility needs, and the capacity of available vehicles. With its sophisticated multiload features, RouteGenie can pinpoint chances to consolidate riders heading in similar directions, enabling providers to minimize vehicle usage while upholding excellent punctuality. Dispatchers have the flexibility to modify routes on-the-fly, oversee recurring journeys, and maximize the operational efficiency of each vehicle. By implementing RouteGenie, organizations can lower their operational expenses and elevate the overall experience for passengers.

Capacity Planning
Drag & Drop Scheduling
Driver Management
Emergency Dispatch
GPS Tracking
Performance Metrics
Route Costing
Territory Management

Transportation Dispatch

RouteGenie delivers a robust dispatch management solution tailored for transportation operators seeking comprehensive oversight of their daily functions. Dispatchers have the ability to quickly allocate and adjust trips, track vehicles in real-time, and engage with drivers via an integrated platform. The system intelligently considers factors such as capacity, mobility needs, and opportunities for multiple loads, facilitating optimal ride grouping and enhanced fleet efficiency. With features like automated scheduling and trip alerts, manual workload and potential mistakes are significantly minimized, while instant status updates provide teams with complete visibility throughout the day. Designed for configurable workflows and capable of handling high-volume demands, RouteGenie streamlines dispatching processes, making them more predictable, efficient, and scalable.

Billing & Invoicing
Computer Aided Dispatch
Customer Database
Emergency Dispatch
Fuel Management
Mileage Tracking
Order Management
Routing
Scheduling
Vehicle Tracking

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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