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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The user-friendly self-service portal empowers suppliers to enter their own background details, placing the onus on them to ensure the accuracy and quality of the information provided. Suppliers are also responsible for fulfilling compliance requirements by uploading their accreditations, certifications, and product or service catalogues directly. SIM simplifies the process for category managers to access the most current supplier data, enabling them to pinpoint any shortcomings in service that could potentially disrupt business operations. With comprehensive visibility into the supply chain, procurement teams can make quicker decisions, enhance their investments, manage risk and compliance effectively, and strengthen their negotiating stance. By gaining deeper insights into supplier dynamics, organizations can conduct more sophisticated analyses beyond conventional reporting, thereby instilling greater confidence in procurement decisions. SIM captures the entire history of supplier interactions, covering everything from the onboarding of new suppliers to the ongoing monitoring of performance and risk assessment. This thorough record-keeping ensures that businesses maintain a clear understanding of their supplier relationships over time.

Description

Enhance your website and elevate the customer experience with UserReplay, a tool that identifies and addresses customer pain points swiftly. This customer experience platform utilizes machine learning to provide high-quality session replays, offering a wealth of insights about user interactions. It features adaptable, real-time data dashboards customized for the specific workflows of various teams. Through machine learning-driven segments, you can group your most critical sessions effectively. UserReplay's smart segments and dashboards are designed to automatically uncover issues that may be impacting your revenue. Equip every member of your digital teams with tailored, real-time alerts regarding revenue risks that can be sent to their preferred platforms. For instance, if there's a decline in mobile conversions, your Chief Revenue Officer and marketing teams will be notified. Similarly, alerts will be sent to your category manager and development teams when new broken links are detected, while your Head of Ecommerce and Customer Service teams will be informed if there is a dip in your personalized CX Score. This proactive approach ensures that potential issues are addressed promptly, helping to maintain a seamless customer experience.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Alfresco Digital Business Platform
Boostopia
ClickSend
ComplianceBoard
Genpact Cora
Gmail
Google Analytics
Jira
Microsoft Teams
PwC Connected Solutions
Slack
Trello
Zapier

Integrations

Alfresco Digital Business Platform
Boostopia
ClickSend
ComplianceBoard
Genpact Cora
Gmail
Google Analytics
Jira
Microsoft Teams
PwC Connected Solutions
Slack
Trello
Zapier

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Rosslyn

Founded

2005

Country

United Kingdom

Website

www.rosslyndatatech.com/solutions/procurement-solutions/supplier-information-management/

Vendor Details

Company Name

UserReplay

Founded

2009

Country

United States

Website

userreplay.com

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Session Replay

Eye Tracking
Form Analytics
Heatmaps
Mouse Tracking
Optimization Tools
Session Recording
Surveys
User Experience Analysis
User Feedback
Visitor Segmentation

Alternatives

Alternatives

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