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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

RogTCS is an innovative text analysis tool that allows for a rapid and automated assessment of open-ended survey questions, all presented in a straightforward format. The acronym TCS stands for “Text, Cluster, Sentiment,” which encapsulates the operational methodology of the software: it quickly assesses responses to open text queries in surveys without requiring any manual coding or preliminary processing. This analysis focuses on identifying key themes and gauging sentiment, determining whether statements carry a positive or negative tone. The findings are displayed in an easy-to-understand format, such as a semantic map or a detailed table. As a result, you can seamlessly leverage qualitative insights from quantitative market feedback, fully automated, regardless of the volume of data. RogTCS effectively alleviates the burdensome and expensive process of manually analyzing extensive data sets from open text responses. This solution not only enhances efficiency but also reduces costs significantly. Moreover, with RogTCS, you can be assured of obtaining the highest level of consistency and quality in the analysis and application of your data, empowering better decision-making. Ultimately, integrating this tool into your workflow can transform your approach to data comprehension and market insights.

Description

Get insights into the most important touchpoints in the customer journey. Take the necessary actions to improve customer satisfaction. To identify potential bottlenecks and improve customer service, measure every interaction with customers. Measuring the willingness of customers and colleagues to recommend your products or services. Identify the most pressing issues and prioritize your actions. You can measure the ease of your product or service experience. Identify the frictions and make it easy. Customers feel different every step of their journey. It is not enough to get feedback once a month. You can identify the most affected touchpoints easily if you collect feedback after each transaction. You can use text analysis to analyze the open-ended feedback from that touchpoint and discover the reason behind friction.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Freshchat No 
HubSpot CRM No 
HubSpot Customer Platform No 
Intercom No 
Microsoft Outlook No 
Salesforce No 
Slack No 
Stackreaction No 
WhatsApp No 
Zapier No 
Zendesk No 

Integrations

Freshchat Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Microsoft Outlook Yes 
Salesforce Yes 
Slack Yes 
Stackreaction Yes 
WhatsApp Yes 
Zapier Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$99 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Rogator AG

Founded

1999

Country

Germany

Website

www.rogator.de/en/software/text-analysis-software/

Vendor Details

Company Name

SurveySensum

Founded

2018

Country

India

Website

www.surveysensum.com

Product Features

Data Analysis

Data Discovery No 
Data Visualization No 
High Volume Processing No 
Predictive Analytics No 
Regression Analysis No 
Sentiment Analysis No 
Statistical Modeling No 
Text Analytics No 

Product Features

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

Market Research

Benchmarking No 
Compensation Management No 
Data Management No 
Email / Online No 
Face-to-Face No 
Panel Management No 
Paper-Based No 
Phone-Based No 
Sample Management No 
Statistical Analysis No 
Survey Management No 

NPS

Survey

Custom Survey URLs No 
Data Analysis Tools Yes 
Email Marketing No 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey No 
Question Branching No 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video No 

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