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Description
Roeville t4 is an advanced tour management and reservation platform created specifically for coach tour operators looking to manage bookings, customer communications, routing, and financial operations from a single system. Powered by the SAP Advantage Database Server, the software delivers the scalability, security, and performance required to support large passenger volumes and complex tour operations across the travel industry. The platform handles every stage of the customer journey, from initial enquiries and reservations to payment processing, documentation, reporting, and post-booking management. Integrated with Roeville’s WebRes e-commerce solution, t4 enables customers and travel agents to book holidays and excursions online using computers, smartphones, and tablet devices. The system includes extensive operational tools such as rooming lists, interchange routing, seat planning, hotel contracting, loyalty programs, voucher management, travel insurance handling, and marketing data extraction capabilities. Businesses can also generate financial reports, monitor sales activity in real time, process payments through multiple gateways, and integrate with Sage accounting systems for improved financial management. t4 supports multi-brand and multi-branch operations, allowing companies to manage different business units from one centralized environment while maintaining separate branding and merchant accounts. The software also features a comprehensive audit trail, automated scheduling tools, SMS and email marketing integrations, and advanced routing applications for operational planning. Users benefit from customizable reporting tools and SQL-based data extraction features that make it easier to analyze booking trends, customer history, and business performance.
Description
Unavoidable CRM is a cloud-enabled customer relationship management platform tailored for small service-oriented businesses, such as those in trades, clinics, cleaning and pest-control services, as well as tour operators and agencies. It consolidates inquiries and customer interactions into a collaborative workspace, featuring an AI-driven receptionist that handles call answering and booking, missed-call text responses, and a unified inbox for SMS, WhatsApp, email, and phone communications. Teams have the capability to oversee leads through a structured sales pipeline, arrange appointments, automate follow-ups, generate quotes and invoices, process payments via Stripe, and pursue overdue balances. Additionally, the system facilitates booking and customer record management, enabling smaller operators to effectively manage workflows from the initial inquiry all the way to payment. Various plans offer the same essential features but differ in terms of user capacity and customization options. Charges for call minutes, messages, and AI receptionist services are calculated based on usage and billed separately at the provider’s cost, ensuring businesses only pay for what they use. This comprehensive approach enhances operational efficiency, allowing businesses to focus more on customer service and growth.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
GoCardless
No
Google Calendar
No
Mailchimp
No
OpenRouter
No
Postmark
No
QuickBooks Online
No
Retell AI
No
Stripe
No
Twilio
No
WhatsApp
No
Integrations
GoCardless
Yes
Google Calendar
Yes
Mailchimp
Yes
OpenRouter
Yes
Postmark
Yes
QuickBooks Online
Yes
Retell AI
Yes
Stripe
Yes
Twilio
Yes
WhatsApp
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
£29/month
Solo costs £29/month for 1 user and up to 1,000 contacts. Team costs £149/month for 5 users and up to 10,000 contacts. Agency costs £399/month for unlimited users and contacts and includes white-label options. All plans include every feature; annual billing saves 20%. The free trial lasts 14 days and requires no card. Texts, calls, AI receptionist minutes, and email sending are billed separately at provider cost, with no markup.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Roeville Computer Systems
Website
www.roeville.com
Vendor Details
Company Name
Unavoidable Studio
Founded
2026
Country
United Kingdom
Website
unavoidablecrm.com
Product Features
Tour Operator
Accommodation Booking
No
Activities Booking
Yes
Central Reservation System
No
Coach Booking
Yes
Custom Packages
No
Customer Management
Yes
GDS / OTA Integration
No
Itinerary Creation
No
Multi-Day Tours
No
Payment Processing
No
Price / Margin Management
No
Promotions Management
No
Quote Management
No
Reservations Management
No
Vendor Management
No
Website Management
No
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
Alternatives
Alternatives
No Alternatives
