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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Roadmappy is an innovative platform designed for customer intelligence, leveraging artificial intelligence to uncover valuable product opportunities hidden within customer data while assisting in the creation of streamlined and focused roadmaps. • Meeting insights: Effortlessly schedule, record, and analyze customer calls, user interviews, and internal discussions. The AI efficiently transcribes these interactions, identifying sentiment, themes, key takeaways, and follow-up actions, all of which are linked to a comprehensive customer ledger. • Customer insights: Gather feedback seamlessly from both customers and internal teams in one centralized location. The AI categorizes this feedback into recognizable themes, identifies trends, and consolidates all signals into a unified voice of the customer, providing immediate answers and proactive reports throughout your datasets. • Roadmaps: Create transparent roadmaps that are supported by customer evidence, featuring multiple views, filters, and groupings for effective planning. Manage product launches in an integrated view and effortlessly share these plans with relevant stakeholders. Each plan allows for unlimited users, ensuring that product, sales, marketing, customer success, support, and leadership teams can collaborate using a single source of customer truth. Additionally, all data is securely hosted in the EU, prioritizing data protection and compliance. This comprehensive system enhances collaboration and ensures that every team is aligned with customer needs and insights.

Description

Unwrap is an innovative customer intelligence platform enhanced by AI that converts unstructured feedback from customers into meaningful insights. It collects data from multiple channels, utilizing its unique AI capabilities to analyze, categorize, and synthesize feedback, thereby providing essential insights on a regular basis. The platform includes an intuitive dashboard that automatically identifies significant insights and emerging trends, a feedback assistant enabling users to interact with AI for deeper analysis of their data, and real-time notifications for unexpected anomalies and threshold breaches. Additionally, it offers a feedback responder feature that communicates updates to customers regarding implemented solutions directly within the platform. Users can also take advantage of extensive reporting tools to translate insights into actionable strategies and expedite enhancements. Furthermore, Unwrap provides an API that facilitates seamless integration of diverse feedback sources, whether public, private, or custom-built, enhancing the overall user experience. This comprehensive approach ensures organizations can effectively leverage customer feedback to drive continuous improvement.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

App Store Yes 
Intercom Yes 
Zendesk Yes 
Airbnb No 
Aircall Yes 
Alexa No 
Beamer Yes 
Capital One Merchant Services No 
GitHub No 
Google Calendar No 
Google Meet Yes 
Google Play Yes 
HubSpot CRM Yes 
Microsoft Teams Yes 
Okta No 
Reddit No 
Salesforce Yes 
Slack Yes 
Snowflake No 
Zoom Yes 

Integrations

App Store Yes 
Intercom Yes 
Zendesk Yes 
Airbnb Yes 
Aircall No 
Alexa Yes 
Beamer No 
Capital One Merchant Services Yes 
GitHub Yes 
Google Calendar Yes 
Google Meet No 
Google Play No 
HubSpot CRM No 
Microsoft Teams No 
Okta Yes 
Reddit Yes 
Salesforce No 
Slack No 
Snowflake Yes 
Zoom No 

Pricing Details

$0
Free Trial Yes 
Free Version Yes 

Pricing Details

$12,000 per year
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Roadmappy

Founded

2025

Country

Switzerland

Website

roadmappy.io

Vendor Details

Company Name

Unwrap.ai

Founded

2022

Country

United States

Website

www.unwrap.ai/

Product Features

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management Yes 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) Yes 
Website Feedback No 

Product Roadmap

Collaboration Yes 
Content Import / Export No 
Diagramming No 
Drag & Drop Yes 
Feature Management Yes 
Milestone Tracking Yes 
Prioritization No 
Requirements Management No 
Workflow Management Yes 

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Alternatives

Alternatives

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