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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

As the missing piece that connects Salesforce to Outlook (and other communications stacks like GSuite) Riva delivers curated customer data to your teams where and when it's needed—informing AI, creating reliable insights, and ensuring relevant engagement. We enable seamless data flow between applications such as email, calendar, contacts, tasks, and CRM. This synchronizes relationship data and eliminates the need to switch between applications, data entry duplication, and application toggling. Our intelligent sync gives you real-time access and meaningful details so that every customer interaction is important. Smarter exchanges lead to greater efficiency, shorter sales cycles and better relationships. Our unbroken streak of over 1100 successful security reviews demonstrates our commitment to protecting our clients' reputations as well as their customers' privacy. Riva solutions exceed regulatory compliance and security standards. We live in our inboxes and calendars at work. These applications collect information about the relationships that are key to business success. Everyone loses when data about customer expectations and needs is lost.

Description

StitchView provides an immediate overview of pertinent customer details from all your applications within a single workspace. Having access to various applications and data should enhance your efficiency rather than hinder it. Streamline the process by removing the repetitive tasks of searching, entering, and sharing information across different platforms. Sync and load data seamlessly throughout your workspace. Customize and preserve optimized workspace layouts that group applications for an efficient one-screen workflow. Effortlessly search and access specific applications, views, and data from a centralized location. By minimizing the need for repetitive searches across multiple tools, you can save a considerable amount of time. Team leaders have the ability to design and share tailored workflows and app configurations with their teams, promoting improved processes and consistent outcomes. Initiate a sequence of automated actions to enhance the visibility of contextually relevant customer information and respond in real-time. You can also conveniently drag and drop data between applications to selectively share context, enhancing collaboration and efficiency. This functionality allows users to work smarter, not harder, resulting in better productivity across the board.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Gmail Yes 
Microsoft Outlook Yes 
Salesforce Yes 
Google Drive No 
LinkedIn No 
Microsoft 365 Yes 
Microsoft Dynamics 365 Yes 
Microsoft OneDrive No 
NetSuite CRM Yes 
Slack No 

Integrations

Gmail Yes 
Microsoft Outlook Yes 
Salesforce Yes 
Google Drive Yes 
LinkedIn Yes 
Microsoft 365 No 
Microsoft Dynamics 365 No 
Microsoft OneDrive Yes 
NetSuite CRM No 
Slack Yes 

Pricing Details

$25/month/user
Riva for Activity Analytics
$25.00/ 1 user Per Month
→ If you are just getting started with revenue data operations and looking to increase trust in your CRM’s out-of-the-box analytics, this solution reliability connects customer data from your Google or Microsoft communications applications with your deal data in CRM.

Riva for Revenue Operations
$45.00/ 1 user Per Month
→ IT/Ops professionals are not usually revenue data experts, and your end users are relying on you to deliver the data that drives digital transformation. You need enterprise-ready Revenue Data Operations that gets high quality data into the hands of your Go-To-Market teams. Our Riva for Revenue Operations tool kit delivers more for less.

Riva for Data Compliance
$45.00/ 1 user Per Month
→ If your enterprise is in a regulated industry, your revenue data operations needs are different. Your data ops platform must meet the specialized dataflow and storage requirements of your organization and industry. This essential tool kit for Data Compliance is unmatched in the market for its flexibility and stringent approach to protecting customer data.

Riva Enterprise
Contact For Pricing
→ When One Size Does Not Fit No two organizations are exactly alike. If our tailored solutions do not fit your requirements, we’ll co-design a solution by leveraging our library of custom configurations to meet your data storage and flow requirements, additional security requests, and complex service expectations. Our professional services team is the best in the business and has delivered successful deployments to hundreds of global blue-chip firms.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Riva International

Country

Edmonton, Canada

Website

rivaengine.com

Vendor Details

Company Name

StitchView

Founded

2010

Country

United States

Website

www.stitchview.com

Product Features

Integration

Dashboard No 
ETL - Extract / Transform / Load No 
Metadata Management No 
Multiple Data Sources No 
Web Services No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics No 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management Yes 
Email Management Yes 
Knowledge Base No 
Live Chat Yes 
Performance Metrics No 
Queue Management Yes 
Self Service Portal No 
Social Media Integration Yes 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management Yes 

Integration

Dashboard Yes 
ETL - Extract / Transform / Load Yes 
Metadata Management No 
Multiple Data Sources Yes 
Web Services Yes 

Sales Enablement

Collaboration No 
Contact Management Yes 
Content Management No 
Document Management Yes 
Goals / Quota Management No 
Lead Management Yes 
Meeting Management Yes 
Performance Management No 
Presentation Management No 
Proposal Management Yes 
Territory Management No 
Training Management Yes 

Sales Force Automation

Call Management Yes 
Campaign Management Yes 
Channel Management No 
Commission Management No 
Contact Management Yes 
Contract Management Yes 
Customer Database Yes 
Email Marketing No 
Field Sales Management Yes 
Lead Management Yes 
Opportunity Management Yes 
Performance Metrics No 
Proposal Generation Yes 
Referral Tracking No 
Sales Forecasting No 
Territory Management No 

Workflow Management

Access Controls/Permissions Yes 
Approval Process Control No 
Business Process Automation Yes 
Calendar Management Yes 
Compliance Tracking No 
Configurable Workflow No 
Customizable Dashboard Yes 
Document Management Yes 
Forms Management Yes 
Graphical Workflow Editor Yes 
Mobile Access No 
No-Code Yes 
Task Management Yes 
Third Party Integrations Yes 
Workflow Configuration Yes 

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