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features
design
support

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Write a Review

Description

SearchInform Risk Monitor helps you build and improve your risk management program. Controls maximum data transfer and communication channels, including email, social networks and instant messengers, web forms, applications, Skype, and documents sent to a printer or to external storage. It allows for ongoing and retrospective access to archives without having to turn to a third party. It includes all the necessary instruments to quickly identify the source of an accident, the reason for the violation, and the means used by the offender.

Description

Comprehensive protection against threats and enhanced productivity for both on-site and remote work environments is provided seamlessly. Every interaction with customers is automatically scored and results are delivered to agents promptly. Agents receive customized coaching based on their interactions with customers, which is tailored to help them improve. Continuous capture of webcam images and live video/audio streaming helps detect security threats and productivity issues in real-time. Dynamic risk assessment and vulnerability scanning work to identify potential insider threats before they escalate into significant dangers. All employee activities are documented through video and audio recordings, session captures, immovable logs, and alert systems. Users have the opportunity to connect with their supervisors and peers to exchange valuable insights and motivate one another. Security and productivity-related incidents can be flagged for a streamlined workflow process, ensuring that appropriate measures are taken. Notably, agents benefit from automated note-taking during calls, which is then integrated into the CRM system for easy access. Additionally, workflows can be customized for specific triggered events, enhancing overall operational efficiency. Furthermore, this system not only safeguards the work environment but also fosters a culture of collaboration and continuous improvement.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Rekognition No 
SearchInform SIEM Yes 

Integrations

Amazon Rekognition Yes 
SearchInform SIEM No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

SearchInform

Founded

1995

Website

searchinform.com/products/srm/

Vendor Details

Company Name

Trendzact

Country

United States

Website

trendzact.com/platform/

Product Features

Data Loss Prevention

Compliance Reporting Yes 
Incident Management Yes 
Policy Management Yes 
Sensitive Data Identification Yes 
Web Threat Management No 
Whitelisting / Blacklisting Yes 

Employee Monitoring

Activity Monitoring Yes 
Browsing History Yes 
Email Monitoring Yes 
Keystroke Recording Yes 
Productivity Analysis Yes 
Remote Control Yes 
Screen Activity Recording Yes 
Time & Attendance Yes 
Time Tracking Yes 

Risk Management

Alerts/Notifications Yes 
Auditing Yes 
Business Process Control Yes 
Compliance Management Yes 
Corrective Actions (CAPA) No 
Dashboard No 
Exceptions Management No 
IT Risk Management No 
Internal Controls Management Yes 
Legal Risk Management Yes 
Mobile Access No 
Operational Risk Management No 
Predictive Analytics No 
Reputation Risk Management No 
Response Management Yes 
Risk Assessment Yes 

Product Features

Employee Monitoring

Activity Monitoring No 
Browsing History No 
Email Monitoring No 
Keystroke Recording No 
Productivity Analysis No 
Remote Control No 
Screen Activity Recording No 
Time & Attendance No 
Time Tracking No 

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