Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Rilla is an innovative platform designed for virtual ride-along sales coaching that offers managers complete visibility into all in-person sales discussions by automatically recording, transcribing, summarizing, and analyzing each conversation. This tool empowers sales leaders to remotely assess how field representatives engage with customers, highlighting crucial moments and insights through AI-driven analytics while facilitating structured coaching and feedback on a larger scale. Users have reported significant benefits, including an average increase of 8 times in coaching efficiency, a 17% rise in average sale value, and up to a 40% boost in closing rates. Additionally, Rilla seamlessly integrates with popular CRMs like Salesforce and HubSpot, effectively organizes customer information for easy access and follow-up, and caters to mobile field teams across various sectors, including home services, construction, and dentistry. Its comprehensive approach not only enhances sales performance but also fosters a culture of continuous improvement in customer interactions.
Description
The VoiceOps Coaching Enablement platform unlocks the potential of call center collections and sales conversations by making coaches more efficient. It is based on the Behavior Change Cycle methodology, which helps coaches measure key behaviors, get right to the most coaching moments in each call, build trust and confidence with reps, and drive better customer interactions.
It's a win/win situation: Call center reps receive more from their coaches, companies get more out of their reps, while customers get more value for every call.
VoiceOps places data quality at the forefront of coaching enablement. The company has invested considerable expertise and resources in creating a technical data operation that provides industry-leading data quality. VoiceOps has hundreds of industry-specific data sets that can be used for model training. This combined with a human in-the-loop quality assurance process creates data quality customers can trust and value at a premium.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Boostopia
No
ClickSend
No
ComplianceBoard
No
Fuze
No
HubSpot CRM
Yes
MyWiFi Networks
No
Qollabi
No
Salesflare
No
Salesforce
Yes
Integrations
Boostopia
Yes
ClickSend
Yes
ComplianceBoard
Yes
Fuze
Yes
HubSpot CRM
No
MyWiFi Networks
Yes
Qollabi
Yes
Salesflare
Yes
Salesforce
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Rilla
Founded
2019
Country
United States
Website
www.rilla.com
Vendor Details
Company Name
VoiceOps
Founded
2016
Country
United States
Website
voiceops.com
Product Features
Sales Coaching
Assessments
No
Audio / Video Conferencing
No
Built-In Course Authoring
No
Call Recording
No
Gamification
No
Goal Setting / Tracking
No
Learning Plans
No
Onboarding
No
Performance Metrics
No
Product Features
Call Center
Blended Call Center
No
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
Yes
Call Tracking
CRM
Yes
Call Log
No
Call Recording
Yes
Call Routing
Yes
Caller Identification
No
Campaign Management
No
Conversion Tracking
Yes
IVR / Voice Recognition
Yes
Keyword Tracking
Yes
Conversation Intelligence
AI Insights
Yes
Account Health Alerts
No
Call Analytics
Yes
Call Recording
Yes
Call Recording Cloud Storage
Yes
Call Snippets
Yes
Call Transcription
Yes
Call/Meeting Sharing
No
Sales Coaching
Yes
Topic Tags
No
Topic-Based Analytics
No
Video Conferencing Analytics
No
Win/Loss Analysis
No
Sales Coaching
Assessments
Yes
Audio / Video Conferencing
No
Built-In Course Authoring
No
Call Recording
Yes
Gamification
Yes
Goal Setting / Tracking
Yes
Learning Plans
Yes
Onboarding
Yes
Performance Metrics
Yes