Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Rework is a platform that enables SMEs to run more efficiently. We offer more than 10 native applications that are integrated into the platform. • Web Forms - An intuitive tool to create forms and embed them online. • Project Management: Plan and execute projects efficiently. • Business Process Management: Streamline workflows and improve efficiency. • Document Management: Manage and organize files securely. • Approval Flow Manager: Automate and track approval process with ease. • Internal chat: Facilitate seamless team communication • Automation Platform: Automate routine processes to boost productivity. Rework helps SMEs manage critical processes such as lead collection, order tracking, client projects and customer feedback. It also supports administrative processes such as employee onboarding and offboarding and contract management.

Description

ServiceDesk provides an effective solution for service-oriented businesses to efficiently handle customer complaints and service agreements. Utilizing traditional methods like Excel or spreadsheets presents numerous challenges, including the absence of centralized oversight and diminished control over fragmented data that may be stored across various folders, computers, branches, or even different regions. This disjointed approach complicates collaboration and hinders the ability to generate comprehensive reports and analytics, as information is typically managed in isolation by different stakeholders or managers. By adopting ServiceDesk, organizations can achieve centralized and systematic management of their service-related information. Its user-friendly interface and workflow features allow teams to concentrate on actionable tasks for prompt responses, enabling the management of service contracts, including warranties and annual maintenance contracts (AMCs), while also providing timely alerts for contracts nearing expiration, reminders for preventative maintenance services, and the ability to capture regional data and generate quotations. Ultimately, ServiceDesk streamlines operations, enhancing efficiency and effectiveness in handling service-related tasks.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Microsoft Excel No 

Integrations

Microsoft Excel Yes 

Pricing Details

$6/month/user
Free Trial Yes 
Free Version No 

Pricing Details

$2 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

True Platform Pte. Ltd.

Founded

2023

Country

Singapore

Website

standard.inc

Vendor Details

Company Name

Spinso

Founded

1998

Country

India

Website

www.spinso.com/ServiceDesk/index.html

Product Features

Project Management

Agile Methodologies No 
Budget Management No 
Client Portal No 
Collaboration Tools No 
Cost-to-Completion Tracking No 
Customizable Templates No 
Gantt Charts No 
Idea Management No 
Kanban Board No 
Milestone Tracking No 
Portfolio Management No 
Resource Management No 
Time & Expense Tracking No 
Traditional Methodologies No 

Work Management

Access Roles / Permissions No 
CRM No 
Calendar Management No 
Collaboration Tools No 
File Storage / File Sharing No 
Kanban No 
Messaging / Discussion No 
Performance Metrics No 
Project Management No 
Reporting / Analytics No 
Resource Management No 
Strategic Planning No 
Task Management No 
Time Tracking No 
Version Control No 
Workflow Management No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Alternatives

Onahiri Reviews

Onahiri

Effimetic Solutions, LLC

Alternatives

OXARI Reviews

OXARI

Infonet Projekt SA
Active Servicedesk Reviews

Active Servicedesk

Latitude Software