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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

ReviewPace serves as an operating system designed for local businesses to enhance their reputation and recover from setbacks. It enables business owners to cultivate genuine 5-star Google reviews, address dissatisfied customers discreetly before they leave feedback, and combat fraudulent review campaigns effectively. Key features include: - Guided Review Funnel: A custom link featuring a 1-5 star rating system where satisfied customers (4-5★) receive an AI-generated review for easy posting on Google, while dissatisfied customers (1-3★) are directed to a private Resolution Bridge for further assistance. - Resolution Bridge: A dedicated platform for capturing private complaints, complete with urgency timers for service level agreements and automatic follow-ups once issues are resolved. - Incident Workspace: A system to manage fake-review incidents, including analysis of suspicious review patterns, creation of dispute documentation, and the option to export evidence for Google appeals. - Competitor Intelligence: A tool for monitoring competitor rankings, analyzing negative reviews for actionable insights, and creating targeted marketing strategies. - Local SEO Radar & Profile Audit: A comprehensive assessment tool featuring a 10-pillar Google Business Profile scoring system, keyword tracking features, and an organized task board to improve local search performance. This innovative approach not only safeguards a business's online reputation but also empowers owners to maintain a competitive edge in their local market.

Description

Previously, our method for examining qualitative data was highly labor-intensive and consumed a significant amount of time. Now, thanks to their AI technology, we can effortlessly pinpoint critical insights. We move past simple sentiment analysis by providing a comprehensive weekly report that highlights the most significant compliments, complaints, questions, and requests, organized by volume and urgency. Each identified theme not only tracks fluctuations over time but also includes a detailed summary, urgency score, relevant product sub-themes, user profiles, and additional insights. This versatile tool can be applied to various sources, such as sales call transcripts, customer support inquiries, market research, employee feedback, and beyond. Our platform accommodates unlimited users and integrations at every pricing level, ensuring accessibility for companies of all sizes. To get started, you only need a minimum of 500 data points. Each report section delivers insights about the individuals engaging in those discussions, ensuring a tailored approach. The AI leverages customer attributes and metadata to perform in-depth analyses and offer recommendations based on elements like NPS scores, customer classifications, geographical regions, and more, mirroring the analytical capabilities of a human expert. Ultimately, this transformation not only streamlines our processes but also enriches our understanding of customer feedback in a way that was previously unattainable.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Delighted No 
Front No 
GPT-4 No 
Google Yes 
Intercom No 
Nekton.ai No 
Pendo No 
Salesforce No 
SurveyMonkey No 
Typeform No 
Zapier No 
Zendesk No 

Integrations

Delighted Yes 
Front Yes 
GPT-4 Yes 
Google No 
Intercom Yes 
Nekton.ai Yes 
Pendo Yes 
Salesforce Yes 
SurveyMonkey Yes 
Typeform Yes 
Zapier Yes 
Zendesk Yes 

Pricing Details

Free
Plans:

Free

Starter: $39/month
Growth $89/month

Free tier includes 1 location and 100 reviews.
Free Trial Yes 
Free Version Yes 

Pricing Details

$600 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ReviewPace

Founded

2024

Country

Morocco

Website

reviewpace.com

Vendor Details

Company Name

Viable

Founded

2020

Country

United States

Website

www.askviable.com

Product Features

Reputation Management

Campaign Management No 
Gamification No 
Response Management Yes 
Review Generation Yes 
Review Monitoring Yes 
Sentiment Analysis Yes 
Social Media Metrics No 
Social Media Monitoring No 
White Label Yes 

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Qualitative Data Analysis

Annotations No 
Collaboration No 
Data Visualization No 
Media Analytics No 
Mixed Methods Research No 
Multi-Language No 
Qualitative Comparative Analysis No 
Quantitative Content Analysis No 
Sentiment Analysis No 
Statistical Analysis No 
Text Analytics No 
User Research Analysis No 

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