Average Ratings 11 Ratings
Average Ratings 1 Rating
Description
ReviewInc is a leader in Business Reputation Management Services. ReviewInc's growing client base includes major international chains, brand-auto dealers, dental, medical and travel, leisure, property managers, retail stores, restaurants legal services, country club owners, and many more. ReviewInc is dedicated to educating business owners about the importance of customer reviews, and managing your online reputation.
Description
Wix Answers is the first industry-wide unified customer support platform. Agents are more efficient, and teams gain deeper insight into their operations by having all support channels integrated into one platform. Wix Answers employs an AI-powered, centralized approach to knowledge management. This makes customers more self-reliant, agents more efficient, and organizations run more smoothly.
API Access
Has API
Yes
API Access
Has API
No
Integrations
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Salesforce
Yes
Zapier
Yes
Adview
Yes
AgencyBloc AMS+
Yes
Axis LMS
Yes
Crowdin
No
Easyflow
No
EvaluAgent
No
Integrations
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Salesforce
Yes
Zapier
Yes
Adview
No
AgencyBloc AMS+
No
Axis LMS
No
Crowdin
Yes
Easyflow
Yes
EvaluAgent
Yes
Pricing Details
39
Our prices are based on location and offer discounts for enterprise accounts
Free Trial
No
Free Version
No
Pricing Details
$80/month/per user
$80/month per user. Unlimited package includes all support channels in one platform.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
ReviewInc
Founded
2012
Country
United States
Website
reviewinc.com/
Vendor Details
Company Name
WixAnswers.com
Founded
2018
Country
Israel
Website
www.wixanswers.com
Product Features
Complaint Management
Case Management
No
Complaint Classification
Yes
Corrective Actions (CAPA)
No
Customer Complaint Tracking
No
Feedback Management
Yes
Forms Management
Yes
Issue Tracking
No
Quality Assurance Management
No
Routing
No
Self Service Portal
No
Social Media Monitoring
No
Survey Management
Yes
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
Yes
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
No
Trend Analysis
No
Customer Feedback
Alerts / Notifications
Yes
Behavior Analytics
Yes
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
Yes
Net Promoter Score (NPS)
Yes
Screenshot / Screen Capture
No
Surveys
Yes
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
Yes
Customer Journey Mapping Tools
Action Management
No
Attribution Modeling
No
Behavioral Analytics
No
Collaboration
Yes
Customer Profiles
No
Data Import / Export
No
Predictive Analytics
No
Surveys & Feedback
Yes
Templates
No
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
No
Call Reporting
No
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Customer Success
Account Alerts
No
Account Management
No
Communication Management
Yes
Customer Engagement
Yes
Customer Lifecycle Management
No
Health Score
No
Onboarding
No
Revenue Management
No
Usage Tracking / Analytics
No
Win / Loss Analysis
No
Employee Communication Tools
Activity / News Feed
No
Audio / Video Conferencing
No
Blogs
No
Chat / Messaging
No
Employee Directory
No
Event Calendar
No
File Sharing
No
Knowledge Management
No
Newsletter Management
No
Surveys & Feedback
No
Event Check In
Attendee Segmentation
No
Badge Printing
Yes
Data Import / Export
No
Data Synchronization
No
Guest List Management
Yes
Guest List Search
No
Lead Capture
Yes
Multi-Event
No
QR Codes
Yes
Reporting/Analytics
Yes
Ticketing
No
Internal Communications
App Integration
No
Blogs
No
Chat/Messaging
Yes
Email Management
No
Employee Directory
No
Event Calendar
No
Newsletter Management
Yes
Photo Gallery
No
Social Sharing
No
Survey Management
Yes
Telephony
No
Video Chat
No
Voice Chat
No
Reputation Management
Campaign Management
Yes
Gamification
No
Response Management
Yes
Review Generation
Yes
Review Monitoring
Yes
Sentiment Analysis
Yes
Social Media Metrics
No
Social Media Monitoring
No
White Label
No
Review Management
Campaign Management
Yes
Dashboard
Yes
Negative Feedback Management
Yes
Response Management
Yes
Review Monitoring
Yes
Review Notification
Yes
Review Request
Yes
Sentiment Analysis
Yes
Social Sharing
Yes
White Label
No
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No
Team Communication
Activity / News Feed
No
Audio Calls
No
Calendar Management
No
Chat / Messaging
Yes
Discussion Threads
No
File Sharing
Yes
Mobile Access
No
Push Notifications
No
Search
No
Surveys & Feedback
Yes
Task Management
No
Video Conferencing
No
Product Features
Complaint Management
Case Management
Yes
Complaint Classification
Yes
Corrective Actions (CAPA)
No
Customer Complaint Tracking
Yes
Feedback Management
Yes
Forms Management
No
Issue Tracking
Yes
Quality Assurance Management
No
Routing
Yes
Self Service Portal
Yes
Social Media Monitoring
No
Survey Management
No
CRM
Calendar/Reminder System
No
Call Logging
Yes
Document Storage
No
Email Marketing
No
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
Yes
Task Management
Yes
Territory Management
No
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
Yes
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
No
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
Yes
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
No
Issue Scheduling
No
Knowledge Base
Yes
Project Management
No
Recurring Issues
Yes
Scheduling
No
Task Management
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
No
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
No
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
Yes
Knowledge Base
Yes
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
Yes
Self Service Portal
Yes