Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ReverseLogix is the only purpose-built, end-to-end returns management system (RMS), that can be configured and adapted to serve hybrid environments, as well as B2B and B2C. We do more than solve the logistics puzzle of returns. We optimize it. We provide a better customer experience and build loyalty. You can increase your profits, improve your processes, make efficiencies, and remain competitive. Manage customer registrations, coordinate return requests, and perform both in warranty and out-of warranty repairs. ReverseLogix is a Returns Management System (RMS), software solution that businesses trust to improve, connect and optimize their entire returns ecosystem. Learn how to make the entire return lifecycle seamless, enjoyable and efficient. Customer satisfaction and brand loyalty are increased while fraud and contra-revenue negotiations are reduced. Streamline your stock rotation and fulfillment operations to reduce logistics costs.
Description
ServiceManager is a cloud-based service management platform that can be configured for any business that manages after-sales service or repair of products in any industry. It offers a flexible workflow management system and powerful reporting tools. ServiceManager can be used as a point solution, or to support end-to–end returns, service, and repair. The platform allows seamless workflow and reporting across all service organizations.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Blue Yonder Warehouse Management System
Yes
FedEx Ship Manager
Yes
Google Authenticator
No
JD Edwards EnterpriseOne
No
Magento
Yes
Manhattan SCALE
Yes
NetSuite
Yes
Oracle Cloud Infrastructure
Yes
Oracle Fusion Cloud ERP
No
Pandium
Yes
Integrations
Blue Yonder Warehouse Management System
No
FedEx Ship Manager
No
Google Authenticator
Yes
JD Edwards EnterpriseOne
Yes
Magento
No
Manhattan SCALE
No
NetSuite
No
Oracle Cloud Infrastructure
No
Oracle Fusion Cloud ERP
Yes
Pandium
No
Pricing Details
Contact Us for More Details
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
ReverseLogix
Founded
2014
Country
United States
Website
www.reverselogix.com
Vendor Details
Company Name
ServiceCentral Technologies
Founded
1991
Country
United States
Website
www.servicecentral.com
Product Features
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
Yes
Complaint Monitoring
Yes
Feedback Collection
No
Survey Management
No
Returns Management
3PL / ERP Integration
Yes
Automated Exchanges
Yes
Branded Experience
Yes
Custom Return Policy
Yes
Inventory Management
Yes
One-Click Returns Processing
Yes
Returns Analytics
Yes
Shopper Self-Service
Yes
Smart Data Collection
Yes
Product Features
Asset Tracking
Activity Tracking
Yes
Audit Trails
Yes
Barcoding / RFID
Yes
Checkout / Check-In
Yes
Depreciation Tracking
No
Disposal Tracking
Yes
Inventory Management
Yes
Location Tracking
No
QR Codes
No
Reservations
No
Service History
Yes
Field Service Management
Billing & Invoicing
Yes
Contact Database
Yes
Contract Management
No
Customer Database
Yes
Dispatch Management
Yes
Electronic Signature
No
Inventory Management
Yes
Mobile Access
Yes
Payment Collection in the Field
Yes
Quotes / Estimates
Yes
Routing
No
Scheduling
No
Service History Tracking
Yes
Time Clock
No
Work Order Management
Yes
Inventory Control
Allocation
Yes
Barcoding
Yes
Cost Tracking
Yes
Forecasting
Yes
Item Management
Yes
Order Management
Yes
Procurement Management
Yes
Reorder Management
Yes
SKU / UPC Codes
Yes
Serial Number Tracking
Yes
Supplier Management
Yes
Inventory Management
Alerts/Notifications
Yes
Barcoding / RFID
Yes
Forecasting
Yes
Inventory Optimization
No
Kitting
Yes
Manufacturing Inventory Management
Yes
Mobile Access
Yes
Multi-Channel Management
Yes
Product Identification
Yes
Reorder Management
Yes
Reporting/Analytics
Yes
Retail Inventory Management
Yes
Supplier Management
Yes
Warehouse Management
No
Order Management
Back Order Management
Yes
Catalog Management
Yes
Inventory Management
Yes
Order Entry
No
Order Fulfillment
Yes
Order Tracking
No
Recurring Orders
No
Returns Management
Yes
Shipping Management
Yes
Special Order Management
No
Packaging
3D Modeling
No
Asset Library
No
Drafting
No
For Manufacturers
No
In-Store Visualization
No
Inventory Management
Yes
Palletization
No
Quotes / Estimates
Yes
Specification Management
No
Supply Chain Management
Demand Planning
No
Electronic Data Interchange
Yes
Import / Export Management
Yes
Inventory Management
Yes
Order Fulfillment
Yes
Order Management
Yes
Sales & Operations Planning
No
Shipping Management
Yes
Supplier Management
Yes
Transportation Management
No
Warehouse Management
No
Tradesman Job Management
Contract Management
No
Customer Database
No
Dispatch Management
No
For Builders
No
For Electricians
No
For Field Service Businesses
No
For HVAC
No
For Plumbers
No
For Roofers
No
Invoicing
No
Job Tracking
No
Payments
No
Quoting
No
Reporting
No
Scheduling
No
Time Tracking
No
Warranty Management
Contract Management
No
Eligibility Verification
Yes
For Field Service
No
For General Contractors
No
For Manufacturers
Yes
Parts Management
Yes
Policy Management
Yes
Product Registration
Yes
Repair Management
Yes
Returns Management
Yes
Service Management
Yes
Warranty Tracking
Yes
Work Order
Contract Management
No
Customer Database
Yes
Dispatch Management
Yes
Inventory Control
Yes
Job Management
Yes
Preventive Maintenance
No
Quotes / Estimates
Yes
Recurring Appointments
No
Routing
No
Scheduling
No
Task Management
Yes
Workflow Management
Access Controls/Permissions
Yes
Approval Process Control
Yes
Business Process Automation
Yes
Calendar Management
Yes
Compliance Tracking
Yes
Configurable Workflow
Yes
Customizable Dashboard
Yes
Document Management
Yes
Forms Management
Yes
Graphical Workflow Editor
No
Mobile Access
Yes
No-Code
No
Task Management
Yes
Third Party Integrations
Yes
Workflow Configuration
Yes