Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The uniquely branded Self Service Interface delivers a tailored experience for both your end users and their managers, allowing them to create new tickets, monitor existing ones, and access dashboards. You can establish pre-defined action notes that are conveniently available through a dropdown menu within any ongoing ticket in Revelation. Quick notes can be categorized and linked by end user, group, team, and other relevant criteria as needed. Thanks to Revelation’s Multi-Edit functionality, editing multiple tickets that share a similar action note is now simpler than ever. This Multi-Edit feature allows you to apply the same action note to various tickets, allocate billable time across several tickets, or even transfer tickets between different clients or projects. Additionally, Revelation’s Storyline feature provides a vibrant visual representation of your ticket's journey, from the moment it is logged until its resolution. The Storyline feature illustrates a chronological timeline of system notes, tracks the duration for which a ticket has remained open, and indicates the ticket's status through a color-coded system, enhancing your overall ticket management experience. With these tools at your disposal, managing workflow becomes more efficient and streamlined.

Description

Utilize the Reveleer platform to manage every component of the medical record retrieval and review process alongside your own team. You have the autonomy to execute your programs using your staff, while Reveleer offers additional support and expertise when needed. Our platform grants you comprehensive visibility throughout the entire process. You can independently conduct your HEDIS® and risk adjustment initiatives, or you may choose to tap into Reveleer’s knowledgeable specialists for assistance. The platform provides you with the flexibility to carry out the complete medical record review or focus on specific segments of the workflow. With detailed and thorough reporting capabilities, you can monitor your programs in real-time, staying updated on all developments, whether they are closed or outstanding gaps, match results, or non-match outcomes. Furthermore, the extensive reporting and chart history available within the platform facilitate a smoother outreach, collection, and review process, enhancing overall efficiency. This ensures that your team can adapt to changing needs while maintaining a high level of accuracy and effectiveness throughout the review process.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

YellowFish Software

Founded

2001

Country

United States

Website

www.revelationhelpdesk.com

Vendor Details

Company Name

Reveleer

Founded

2009

Country

United States

Website

www.reveleer.com

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics No 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Product Features

Alternatives

Alternatives

Revel Reviews

Revel

Pearson
Revel Reviews

Revel

Pearson