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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Revel promotes active engagement in learning, which is essential for student success. By encouraging students to take an active role in their education, Revel enhances academic outcomes. This platform goes beyond just being a digital textbook; it offers an interactive combination of authored material, multimedia elements, and assessments. With Revel, learners can seamlessly read and practice in one unified experience. The integrated interactive content and assessments throughout the narrative allow students to delve deeper into concepts and apply their knowledge effectively. Additionally, Revel's mobile-friendly design enables students to access their studies anytime and anywhere, making learning more convenient across various devices. Fully digital and engaging, Revel is designed to foster active participation in the educational process. It provides a unique blend of content and interactive assessments that create a comprehensive learning environment, ensuring that students are well-equipped to succeed academically. Explore how Revel can empower both educators and students in their educational journeys.

Description

The uniquely branded Self Service Interface delivers a tailored experience for both your end users and their managers, allowing them to create new tickets, monitor existing ones, and access dashboards. You can establish pre-defined action notes that are conveniently available through a dropdown menu within any ongoing ticket in Revelation. Quick notes can be categorized and linked by end user, group, team, and other relevant criteria as needed. Thanks to Revelation’s Multi-Edit functionality, editing multiple tickets that share a similar action note is now simpler than ever. This Multi-Edit feature allows you to apply the same action note to various tickets, allocate billable time across several tickets, or even transfer tickets between different clients or projects. Additionally, Revelation’s Storyline feature provides a vibrant visual representation of your ticket's journey, from the moment it is logged until its resolution. The Storyline feature illustrates a chronological timeline of system notes, tracks the duration for which a ticket has remained open, and indicates the ticket's status through a color-coded system, enhancing your overall ticket management experience. With these tools at your disposal, managing workflow becomes more efficient and streamlined.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Hubster Yes 
Loman.ai Yes 
ReturnPro Yes 
Shogo Yes 
Supy Yes 
Takeorder AI Yes 
fileAI Yes 
me&u Yes 

Integrations

Hubster No 
Loman.ai No 
ReturnPro No 
Shogo No 
Supy No 
Takeorder AI No 
fileAI No 
me&u No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Pearson

Founded

1844

Country

United Kingdom

Website

www.pearsonhighered.com/revel/index.html

Vendor Details

Company Name

YellowFish Software

Founded

2001

Country

United States

Website

www.revelationhelpdesk.com

Product Features

Assessment

Certification Management No 
Individualized Assessments No 
Multi-User Collaboration No 
Proctoring No 
Scoring No 
Skill Testing No 
Surveys No 
Test / Quiz Creation No 

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics No 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Alternatives

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Revelation helpdesk

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Alternatives

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Pearson